Our values and behaviours
Building a culture of safety, wellbeing and innovation.
People and innovation are at the heart of our story
With committed employees and loyal customers, we've grown from humble beginnings to a leading global airline.
People and innovation are at the heart of our story
With committed employees and loyal customers, we've grown from humble beginnings to a leading global airline.
Our values
We're proud to be Australian. We want to bring the best of this beautiful country to the world. No matter what you do at Qantas or where you're based, our values can help you do just that.
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Genuine
We act with honesty and integrity, treating everyone equally and fairly.
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Inclusive
We're committed to equality, diversity, and giving back.
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Caring
We're here for our customers and are known for being empathic and caring. We always extend a warm welcome.
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Innovative
Our long-standing safety record is a result of the experience of our people.
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Experienced
Our long-standing safety record is a result of the experience of our people.
Our team is incredibly diverse, and we support each other through every challenge, whether it's managing delays, assisting a teammate, or going the extra mile for a customer. I love the variety each day brings and the opportunity to be a reliable source of support and guidance for my team.
Our behaviours
Our behaviours are how we do things every day, they are built on what makes us unique and sets us apart and they provide a common language to guide expectations of ourselves and others.
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Responsible
Always care and be responsible for your actions and decisions.
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Respectful
Working together while being respectful and inclusively engaging with everyone.
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Resilient
Maintain a positive attitude towards everyday challenges and obstacles.
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<img alt="Three Qantas customer service employee looking and smiling at each other" decoding="async" src="https://cdn-01.cms-ap-v2i.applyflow.com/careers-qantas/wp-content/uploads/2026/01/Respectful.png"/>
Excellence
Striving continuously for excellence in everything we do and all our endeavors.
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