Order Handling Specialist

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing.  By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Your Role and Responsibilities

You will be responsible for providing technical, order- and payment-related assistance/support to internal and external customers and for managing the invoicing process. You will coordinate with relevant stakeholders to ensure full case ownership and to continuously improve customer satisfaction.

- Work model: #LI-Hybrid

In this role, you’ll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for:

• Verification of orders received from customers; control of order confirmations received from factories and communication with them regarding any required clarification or changes.

• Creation and management of sales orders, from quotation through to delivery and invoicing.

• Monitoring order status, verification of deliveries, and follow-up on delays.

• Management of the full invoicing process, including: electronic invoicing; monitoring and management of overdue payments; management and recording of declarations of intent; verification and monitoring of customer plafond; reconciliation and alignment of accounting records.

• Ensuring customer inquiries are resolved in a timely and effective manner, providing support in escalation processes when needed.

• Observing processes and trends across customer inquiries, identifying improvement opportunities, and contributing to an excellent customer experience.

Qualifications for the Role

• Degree in Economics, Business Administration, or a comparable administrative field.

• Minimum 3 years of experience in similar roles, preferably in order management, customer support, and invoicing activities within structured organizations.

• Solid knowledge of customer service principles and practices.

• Good knowledge of MS Office tools.

• Good knowledge of SAP.

• Good written and spoken knowledge of English and Italian.

• Agile and proactive mindset, with the ability to work effectively in a team.

• Collaborative, solution-oriented approach, with strong communication skills.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. 
Run What Runs the World.  

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.