Optimization Consultant level III
- Review, diagnose, make recommendations, and develop solutions for our Campaign customers using database technologies, programming languages, web technologies, and Campaign Classic knowledge - This is a hands-on technical role
- Collaborate with other Adobe consultants from Campaign, Infrastructure Ops, Engineering and other Experience Cloud software to craft solutions that increase customer retention, dedication, and experience
- Enable customers and partners on Adobe Campaign Classic standard methodologies through a combination of side-by-side mentoring, remote enablement, and delivering recommendations
- Deliver successful service reviews, health checks, and advisory services
- Eagerness to learn new applications of traditional technologies
- Fanatical about customer experience and tenacious at driving long-term customer value.
- Passionate about participating in a rapidly growing team with evolving responsibilities
- Ability to articulate and convey technical concepts to a mixed audience of senior technical and business executives
- Proficiency in implementing enterprise software
- Proficiency in SQL development including ETL solutions
- Proficiency in scripting/programming (JavaScript preferred)
- Familiarity with XML
- Proficiency with Adobe Campaign or other email or cross-channel marketing platforms
- Willingness to work different shifts including night shift
- Proficiency in foreign languages like Japanese French are added advantage.
Additional Consideration
Experience Optimization Consultants are provided opportunities to collaborate with customers not only in technical areas but also in business areas
- Provide guidance to customers in email marketing and omni-channel standard methodologies
- Capture and document customer difficulties, business requirements, and use cases to develop optimization plans that delivers value to the customer through their use of Adobe Campaign
QUALIFICATIONS
Must Have Skills
- Campaign Classic
- SQL development
- ETL solutions
- scripting
- programming
- JavaScript
- XML
- Adobe Campaign
- email marketing
- cross-channel marketing platforms
- enterprise software implementation
Good To Have Skills
- Japanese
- French