Operations Specialist
ABOUT US
With a global team of beauty experts and a distinctly personal approach, IBG empowers all its clients – from established beauty brands to first-time private label retailers – with strategic partnerships that bring visions to life, and products seamlessly to market.
Consisting of three key brands - FASTEN Packaging, Orchard Custom Beauty, and Roberts Beauty - IBG helps businesses create quality beauty products. From concept and design to getting products on shelves and online, we can support retailers, brands, and wholesalers with everything they need to get ready for retail.
The Operations Specialist handles order process —from start to finish—includes data entry, customer service and internal cross function collaboration. The Operations Specialist maintains good customer/vendor relations, coordinates with team members and provides the highest level of customer service to ensure consistent customer satisfaction, interacts with internal IBG’s team to ensure that customer order requirements are being met and vendor performance are monitored and managed. The Operations Specialist analyzes problems and provides corrective action to address needs. This role is responsible for all signed customer accounts’ order execution. The candidate must be a solid collaborator, possesses strong customer service skills, and could solve conflicts in accord with Roberts’ Standard Operating Procedures (SOPs). This role is not responsible for selling products or services to existing or potential customers.
IN THIS ROLE, YOU WILL:
Manages Order execution to maintains good relationships and drives orders/projects from start to finish -- from introduction of services through timely delivery of order.
Provides accurate, timely, and knowledgeable responses to inquiries about order process/services.
Data Entry in MAS and order process procedures · Review/approve & process Roberts Sales Order acknowledgement as needed, solving order issues.
Performs regular systems updates and maintains all necessary systems records to reflect current approval and order status.
Communicates with customer regarding inquiries, sales order acknowledgement, artwork, proofs & customer approvals on pre-production samples (PPS), bulk samples/quality assurance (QA) samples, and production samples (PS), payment collections, freight estimate & approval.
Serves as the primary liaison between customers and RCC Purchasing Department and/or Roberts overseas offices.
Communicates with customer accurately, determines order lead-time, and ensures manageable work streams.
Communicates order status to client regularly and upon request, and troubleshoots customer’s order issues, problems, and provide answers to customer questions.
Works effectively with Roberts overseas offices and vendors/factories regarding customer’s needs, changes, or problems
Maintains good morale among team member through personal attention and clear, assertive action.
