Operations, Senior Associate
Fortell is designing better hearing aids for life as it’s meant to be heard. Traditional hearing aids make everything louder but they don’t do enough to help the brain separate conversation from noise in the moments that matter. Fortell uses custom AI chips to help the brain decode speech in real time, lifting voices up above the chaos so people don’t just hear, they understand.
We are backed by Thrive Capital, Valor Equity Partners, Founders Fund, Optum Ventures, Lux Capital, Vast Ventures, Good Friends, Positive Sum, Stonecroft, and Atreides Management. Our debut product is available now at Fortell Audiology on Park Avenue and 61st Street.
We are seeking a motivated Operations Senior Associate to join our operations team and play a hands-on role in building and scaling the supply chain infrastructure behind our hardware products. This is a high-growth position - we're looking for someone who is eager to learn, take on responsibility quickly, and grow into a significantly expanded role as the company scales. This role is based in Manhattan and requires on-site (hybrid) attendance at least 3 days a week.
Key Responsibilities:
Manage day-to-day supplier relationships, including communication, performance tracking, and issue resolution
Support supply planning and demand forecasting to ensure timely availability of components and finished goods
Own inventory management processes, monitoring stock levels and coordinating replenishment to balance cost and availability
Execute procurement activities, from sourcing and quoting through purchase order management
Serve as a key cross-functional link between engineering and commercial teams
You’re the right candidate if you have:
2–3 years of professional experience in consulting, business operations or start-ups - supply chain experience is a plus but not required
Strong organizational skills and a detail-oriented approach to managing multiple workstreams
An eagerness to learn new domains quickly and a genuine curiosity about how physical products get built and delivered
Clear, proactive communication skills - you're comfortable reaching out to suppliers, asking questions, and following up
An all-in mentality - you enjoy taking ownership, figuring things out, solving problems and making things happen in a fast-paced environment
Preferred experience:
Exposure to supply chain, logistics, operations, or procurement in any capacity
Experience working in hardware, manufacturing, or regulated industries (e.g., healthcare, medical devices)
Familiarity with ERP or inventory management systems
Background in a startup or high-growth environment where you wore multiple hats
This position is not eligible for employer-sponsored work authorization. Applicants must be authorized to work in the United States without current or future sponsorship.
