Operations Quality & Standards Coordinator II
Job Summary
We're seeking a dedicated person to join our Television Audience Measurement team. In this role, you'll ensure our data quality is high and our viewer panel stays in great shape.
What you'll do:
- Analyze data to understand panelist behavior
- Create and maintain quality control reports
- Monitor key metrics for our measurement products
- Suggest improvements for data quality and measurement techniques
- Manage panel health, including forecasting recruitment needs
- Prepare performance reports for management
Responsibilities
- Analyzing data from Nielsen households using various tools and data sources
- Identifying quality gaps by combining datasets from multiple sources
- Monitoring homes that need technical support or quality control checks
- Collaborating with technicians and call center teams to resolve issues
- Ensuring all household information is accurate and up-to-date
- Overseeing the integration of new homes into our operating sample
- Managing the distribution of incentives to participating families
- Performing quality checks and procedures in line with Nielsen standards
Qualifications
- A talent for numbers and a love for data detective work
- An eagle eye for details (nothing escapes you!)
- At least 1-2 years of professional experience
- Working with data background in market research, finance, insurance, or similar fields
- Ability to thrive in a fast-paced, ever-changing environment
- English language skills (B1 or above)
- A passion for learning and growing your skills
- Excel or Google Sheets wizardry (formulas, pivot tables, and data viz are your jam)
- Bonus points for SQL, Python, or data visualization experience
- A drive for results and a knack for making processes better
- People skills that help you build great relationships
- Comfort with matrix management and remote work setups
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.
