Operations Manager
We’re seeking a dynamic Operations Manager to lead our Insurance Tracking / Customer Care operation. This role is ideal for someone who thrives in fast‑paced environments, enjoys solving complex challenges, and is passionate about driving operational excellence through people, process, and performance.
You will own the operation end‑to‑end, lead supervisors and teams, and ensure high‑quality, compliant service delivery while aligning operational performance with broader business goals.
Duties and responsabilities
Own and lead daily operations, ensuring service quality, productivity, and KPIs are consistently met.
Lead, coach, and develop supervisors, helping them grow as people leaders and operational owners.
Act as the primary point of escalation for operational issues, supervising timely and effective resolution.
Define, execute, and monitor short‑ and long‑term operational goals and action plans.
Monitor performance metrics, quality standards, absenteeism, and team climate.
Drive continuous improvement initiatives, identifying root causes and implementing sustainable solutions.
Ensure compliance with internal controls, policies, and procedures to minimize operational and financial risk.
Manage staffing and capacity planning to meet business demands and service‑level goals.
Lead recruitment, onboarding, performance management, and development of supervisors and team members.
Represent your team with internal stakeholders and clients, providing clear updates and defending operational outcomes.
Basic Requirements
Associate’s degree or equivalent work experience.
2–3 years of supervisory experience in operations or related fields.
Advanced English level
Knowledge: HR policies, workflow management tools, and compliance standards.
What We’re Looking For
Proven experience managing operations and leading leaders (supervisors with their own teams).
Strong background in customer care, service, or processing environments (call center experience preferred).
Ability to balance hands‑on tactical execution with strategic, long‑term planning.
Strong people‑leadership skills, with the ability to inspire, develop, and retain high‑performing teams.
Excellent communication, problem‑solving, and decision‑making skills.
Analytical mindset with the ability to translate data into action.
Collaborative approach with a strong results orientation.
Solid business acumen and ability to connect operational performance to company objectives.
Why Join Us?
Be part of a global organization with opportunities for collaboration and growth.
Lead a high‑impact operation that directly contributes to client and business success.
Work in an environment that values leadership, accountability, innovation, and continuous improvement.
Grow your career while making measurable, lasting operational improvements.
At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.
For further information about Assurant, please visit our website: https://www.assurant.com/
