Operations – Import Customs Clearance Coordinator

Department: GBO (Customs Clearance)

Reports to: Team lead

Job Purpose

In this position you will be required to assist in the efficient and effective keying of import customs entries, supporting post clearance activity in line with HMRC/internal requirements and subsequent admin on accounts.
To gain and maintain a high level of knowledge and standard within our industry. Develop effective relationships with customers, service providers & other Hillebrand Gori offices and agents to meet the customers’ needs.
Additional duties and requirements relating to customs clearance activity may be applicable to meet business needs.

General Responsibilities

• Accurate input of order data via various in house and HMRC associated systems
• General administration
• Assisting colleagues in maintaining effectiveness of Customs data entry
• Dealing with telephone and email queries
• Customs import declarations covering movements for Excise cargo, adjacent products and occasional general cargo
• Ensure HMRC regulations and processes are upheld, alongside our internal code of conduct and compliance regulations
• Monitoring of guarantees and closure of associated documents alongside HMRC and clients
• Analyze and assist with solving operational problems and provide guidance to customers and colleagues as and when required

Additional Responsibilities

• The above duties are not an exhaustive list. The job holder may be required to undertake additional duties as the needs of the business dictate.

Managerial Responsibilities

• None

Key Contacts

• Internal staff
• Suppliers
• Customers

Special Working Conditions

• None

Performance Indicators

• As per objectives defined within our in-house system: CHRIS (Cross-divisional Human Resource Information System)

Budget Responsibility

• None

Working Hours

• Mon-Fri 09:00 – 17:30 (60 Min Lunch Break) may be requested as and when to work an earlier / later shift to cover holidays and workloads
• Cover out of office hours callout when required
• Additional hours as and when required

Competencies for the Role

Technical Skills

Essential

• Knowledge of GB Import customs clearance formalities and associated computer systems
• Knowledge on the CDS (Customs Declaration System), HMRC system

Desirable

• Experience in Excise clearance requirements
• experience in import customs formalities

Personal Skills

• Excellent planning and organisational skills
• Excellent communication skills
• Self-motivated and able to work without supervision
• Experienced team player
• Able to work under pressure
• Enthusiastic and driven to achieve targets and objectives
• Excellent customer service skills

Language Skills

• Excellent verbal & written English

Computer Skills

• General computer skills, inc. Excel

Education / Qualifications

• Good standard of general education

Job Reference Number

• GBO-OPS(JD)

Date Last Updated

• 11.09.2025