Operational Support

Operational Support

Location: Cheshire District (Middlewich/Warrington)

Salary from £27,498

Closing Date 29/04/2026

Help us create a better future, quicker

To provide day-to-day operational support to the Mid Cheshire District, enabling the safe, efficient and compliant delivery of faults, planned works, investment activity and customer commitments. The role acts as a central coordination and assurance function for district activity, supporting managers, engineers and field teams by maintaining robust data, effective planning, high standards of customer service, and strong safety governance.

What you’ll be doing

District Operational Support

• Provide direct support to the District General Manager, Operations Managers, Team Leaders and Engineers

• Assist with coordination of faults, planned works, standby arrangements and investment delivery

• Support daily and weekly district planning, resource allocation and programme updates

• Assist with preparation of work packs, operational documentation and field support information

Data Quality, Systems & Reporting

• Maintain accurate and timely updates across operational systems

• Identify and escalate missing or poor-quality data affecting district performance

• Support production of district performance reports (CI/CML, customer service, investment progress, audits)

• Assist with preparation for audits, inspections and performance reviews

Customer & Stakeholder Interface

• Act as a point of contact for internal stakeholders, customers, contractors and support functions

• Support customer communications linked to planned outages, faults and investigations

• Ensure vulnerable customer requirements are correctly recorded and managed

• Assist in resolution of escalations and complaints in line with SPEN processes

Health, Safety & Compliance

• Support district compliance with Health, Safety and Environmental requirements

• Assist with collation of evidence for audits, inspections and investigations

• Promote a positive safety culture and adherence to safe systems of work

What you’ll bring

Essential

• Experience in an administrative support role

• Strong organisational skills with ability to manage multiple priorities

• High attention to detail, particularly with data and reporting

• Good communication and stakeholder engagement skills

• Competent in Microsoft Office, particularly Excel and Outlook

Personal Attributes

• Safety-focused and risk-aware

• Calm and resilient under pressure

• Proactive, reliable and accountable

• Customer-focused and team-oriented

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. 

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

• 36 days annual leave

• Holiday Purchase – perfect your work/life balance with extra annual leave

• Share Schemes

• Payroll Giving and Charity Matched Funding

• Technology Vouchers – save more and spread the cost of your technology purchases

• Electric Vehicle Schemes – to help you transition to green/clean driving

• Cycle to Work scheme and Public Transport Season Ticket Loans

• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments

• Life Assurance (4x salary)

• Access to Savesmart financial wellbeing support

• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected].

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

IMPORTANT 

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