Operational Excellence Manager

bloomon is turning the flower industry on its head – for the better. How? By disrupting the traditional supply chain!  We skip the auction and wholesale, to shorten the journey for our flowers.  And we harness technology, brand and innovation to deliver gifts and subscriptions that delight our customers across Europe. We launched in Amsterdam in 2014, and in 2021 joined forces with Bloom & Wild, the UK's fastest growing ecommerce company (according to the Financial Times).  Our group is backed by top tier investors and is now home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte.  Together, we’ve delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe. Our vision is to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.  We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us. 🛠️ Operations Team @ Bloom & Wild Group Our Operations team at Bloom & Wild and bloomon is at the heart of how we deliver for our customers every day,  from sourcing, procurement and fulfilment to logistics and supply chain management. The team ensures we balance operational excellence, innovation, and customer satisfaction across seven markets and multiple fulfilment locations. Our key enablers for every element of our operations are data and technology so there is close collaboration with those teams. Even for those processes where we outsource the execution, we use data to continually feedback to our partners and optimise and innovate our processes and products. ⚙️ What you'll be doing: As Operations Business Analyst, you’ll be part of the Central Operations Planning and Performance (CoP and Perf) team, reporting to the head of CoP and Perf, and also closely collaborating with the VP Operations and wider operations team.  You’ll help drive operational excellence by leading analysis of our operational data, by owning and improving our operational data landscape as well as being an important liaison to other teams in the business (eg. the finance team, BI, commercial, central quality, customer delight etc.). You also focus on optimising the accuracy of our operational metrics, analyse data to identify cost saving  or efficiency opportunities, help build business cases for operational changes or new operational requirements  and ensure close monitoring of metrics to establish  delivery to our budgets and targets (eg. financial, quality, CO2, etc.). Additionally, you’ll work closely with the operational leadership team to set budgets and execute strategy. In more detail, you’ll work on: