Operation Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Overview

We are seeking a dynamic Senior Consultant to join our Property Management consulting team. This role involves delivering strategic advisory services to institutional clients, property owners, and real estate investors to optimize their property management operations, enhance asset performance, and drive operational excellence across diverse real estate portfolios.

Key Responsibilities

Strategic Advisory Services Conduct comprehensive property management assessments and operational audits for clients across office, retail, industrial, and mixed-use properties. Develop strategic recommendations to improve operational efficiency, reduce costs, and enhance tenant satisfaction. Lead due diligence activities for property acquisitions and portfolio transactions, evaluating existing management structures and identifying optimization opportunities.

Client Engagement & Relationship Management Serve as primary consultant liaison for assigned client accounts, building trusted advisor relationships with C-suite executives, asset managers, and property owners. Present findings and recommendations to senior stakeholders through compelling presentations and detailed analytical reports. Manage project timelines, budgets, and deliverables while ensuring exceptional client service standards.

Operational Excellence Initiatives Design and implement property management technology solutions, including property management systems, IoT integrations, and data analytics platforms. Develop standardized operating procedures, performance metrics, and benchmarking frameworks to drive consistency across client portfolios. Lead change management initiatives to support organizational transformation and process improvement.

Market Intelligence & Thought Leadership Research industry trends, regulatory changes, and emerging technologies affecting property management operations. Contribute to thought leadership content including whitepapers, market reports, and industry presentations. Participate in industry conferences and maintain active engagement with professional networks.

Required Qualifications

Bachelor's degree in Engineering, or related field. MBA or relevant master's degree preferred. Minimum 8-10 years of experience in property management, real estate consulting, or related advisory services. Strong analytical skills with proficiency in financial modeling, data analysis, and performance metrics evaluation.

Demonstrated project management experience with ability to lead cross-functional teams and manage multiple client engagements simultaneously. Excellent communication and presentation skills with experience presenting to senior executives. Professional certifications such as CPM (Certified Property Manager), RPA (Real Property Administrator), or similar credentials preferred.

Technical Competencies

Advanced proficiency in Microsoft Excel, PowerPoint, and financial analysis tools. Experience with property management software platforms (Yardi, MRI, Buildium, AppFolio) and data visualization tools (Tableau, Power BI). Knowledge of real estate finance, lease administration, and property accounting principles. Understanding of building systems, maintenance operations, and sustainability initiatives.

Core Competencies

Strategic thinking with ability to synthesize complex information and develop actionable recommendations. Client-focused mindset with strong relationship management and business development skills. Analytical problem-solving approach with attention to detail and accuracy. Adaptability to work effectively in fast-paced consulting environment with changing priorities and tight deadlines.

Travel Requirements

This position requires approximately 25-40% travel to client sites and industry events, depending on project assignments and client needs.

What We Offer

Opportunities for professional development including industry certifications, continuing education, and leadership training programs. Exposure to diverse client portfolios and cutting-edge property management technologies. Clear career progression paths within our growing consulting practice.

This role offers the opportunity to shape the future of property management through innovative consulting solutions while building lasting relationships with industry-leading clients. Join our team of experts dedicated to transforming how commercial real estate is managed and optimized.

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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.