Ohio_Service Desk Analyst_Call Centre exp_w2

We are looking to fill a position for Service Desk Analyst in Columbus OH.

2-3 years previous IT Service Desk and/or Call Centre experience required in the following areas.

• · Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.

• · Office 365 admin console experience

• · PowerShell experience creating scripts, etc.

• · MS exchange administration and migration experience

• · Incident Management experience – Managing incidents including business expectations and

• · communication

• · Basic User & Security Group Active Directory administration

• · Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and

• · Office 2007

• · Experience with using and troubleshooting Outlook 2007 within a network environment

• · (permissions, calendar sharing, delegation)

In person interview is acceptable.