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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

As Occupancy Planner, you will be responsible for providing occupancy planning expertise, leveraging a deep understanding of our client’s space supply and demand to develop scenario and occupancy plans for our client's portfolio in India .

What this job involves:

·       Act as liaison with local site contacts (Client, JLL, or other vendor staff) to request, collect, and process data and drawing updates.  Develops and maintains relationships with local site contacts to facilitate data accuracy.

·       Drive strategic business decisions with detailed analytics, business insights, and real-time reporting on Key Performance Indicators (KPIs) and financial results.

·       Maintains accurate data in a CAFM/IWMS database application, and:

o   Add or remove buildings, floors and/or employee and organization data to reflect portfolio changes

o   Performing required site and data audits according to account procedures, including: schedule, results tracking, data updates and adjustments, and drawing changes

o   Timely data corrections

o   All quality assurance processes: monthly, quarterly, annual

o   Processes to collect, validate, maintain and manage client space drawings and data

o   Governance program to define, categorize, measure, and audit client space data

o   Applies a working knowledge of office space categorization principles (BOMA, OSCRE, etc.) including circulation, egress, common, core and amenity; and literacy in reading and interpreting floor plans, to the client’s portfolio data.

·       Accountable for following drawing and data standards including:  

o   Validates data to determine readiness for benchmarking (OP Dashboards)

o   Remediates data integrity issues (multiple names in a seat, name with multiple assigned seats, etc.)

o   Review data errors (QA) within portfolio and reports on remediation

o   Performs corrective actions in monthly QA cycle

·       Provides reporting including:

o   Prepares, generates and publishes standard reports on a weekly, monthly, and quarterly basis, including employee and room detail reports.

o   Prepares quarterly trend repost on vacancy, utilization, density, and/or other space metrics as requested by the client

o   Assists with ad-hoc requests for queries from CAFM database on occupancy and space data as requested by client.

·       Utilization of CAFM/IWMS database system includes:

o   Reports issues related to CAFM application to the CAFM/IWMS Administrator or submits trouble tickets to the technology help desk as appropriate.

o   Reports status, issues and concerns related to the overall use, functionality and performance of CAFM/IWMS to the Account Lead/Space Data Manager.

o   Performs testing of application hot fixes, and new enhancements and modifications as requested.

o   Trains client end users on use of CAFM/IWMS for move requests and (when applicable) reporting.

·       Ability to present and provide meaningful business insights from data.  in strategic and tactical planning discussions with executive management, gathering requirements, managing initiatives and project deliverables with minimal direction

·       Working with Global Space Operators to oversee global consistency

·       Responsible to track all the space requests across India and respond to the queries within the acceptable timeline

·       Ensuring CAD plans across India are up to date.

Driving optimal occupancy planning solutions

Your primary focus areas for this role will be managing the development of occupancy plans, sequencing group-level and individual moves, and resolving planning issues identified during client planning sessions. You will ensure the alignment of planning with corporate guidelines and that all scenarios maximize the use of space. You will recommend, educate, and enforce space policies/standards, procedures, and protocols, notify the client of customer-requested exceptions, and, as necessary, assist in developing site-specific Planning Strategies with Senior Leadership. You will be a Subject Matter Expert in the client's workplace program and in using data to drive solutions that increase productivity. You will be a leader in the Occupancy Planning and account team, modelling superior client relationship management and strategic thinking.

Reporting

One of your major requirements will be to get familiar with space utilization methods and the presentation of utilization data. Interacting with organizational leadership, you will identify space requirements and prepare and update project status reports on actual versus projected seat demand at the building level. In addition, you will report on current supply and capacity, forecast inventory changes as required, and work with the client to reconcile any discrepancies from top-down projections.

Sounds like you? To apply, you need to be:

Proactive

Asking the right questions to understand our clients' underlying needs will help you be effective in your role. We will expect you to work independently, multi-task, and manage your time to meet deadlines, as you'll often need to reorganize your daily schedule to deal with your team's changing necessities and requests. We will also look to you to be proactive and innovative in developing solutions with your stakeholders and driving their implementation.

Tech-savvy

You will be successful in the role if you are comfortable using software to support planning solutions and communicate ideas clearly with the planning team and client. This includes having advanced skills in Microsoft Excel (pivot table, vlook-up, cell calculations). In addition, proficiency in Microsoft Office Suite and the ability to consolidate data and floor plans into PowerPoint Presentations and experience with CAFM / IWMS software will be highly valuable.

A communication champion

Excellent communication skills are important – both written and spoken. An individual with strong interpersonal skills, able to understand complex ideas and communicate them to others, and an ability to interact with executive-level external and internal clients will be successful in the role. Most importantly, it would help if you look forward to working as part of a diverse, supportive, and talented team.

Dynamic

Thinking strategically, simplifying the complex, seeing the big picture, and driving results are a few of the role's basic requirements. Moreover, you should thrive on change and have an appetite for risks. We would love your intellectual curiosity towards digital drive, hunger for learning, and urge to meet deadlines.

Below are the skills and experience that we are looking for:

• Ability to lead through influence

• Expert level data analytical skills and ability to articulate stories through data

• Attentive to detail and accuracy - particularly numbers and spatial creativity

• Highly organized and demonstrates a high level of performance in project budgeting and scheduling

• A working knowledge of occupancy utilization, office design principles and trends such as the mobile or collaborative workplace is preferred

• A Bachelor's Degree in Real Estate, Finance, Architecture, Design, Construction Management, or related field is preferred

Location:

GIFT – India.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Managing space portfolios

How do you manage space through data?  As a subject matter expert, you’ll manage capacity, demand and supply for a specific client’s workplace. Driving occupancy plans, sequencing group or individual level moves, and resolving planning issues will be your responsibility. While you recommend and enforce policies and procedures, maximizing space under all scenarios and driving solutions to increase productivity will be your goal.

Key stakeholders management

One of your key responsibilities will be to foster critical relationships with various stakeholders, which will need you to establish crisp and fast communication channels. Planning the projected requirement versus actual need will need your attention, as you assist senior leadership in site-specific planning strategies and guide other members of the occupancy planning team to develop cross-campus portfolio strategies. 

Monitoring and reporting

You’ll also be accountable for preparing and updating accurate project status reports, for which you’ll work closely with the client to reconcile discrepancies. Likewise, this will demand your familiarity with typical occupancy metrics and industry occupancy trends.

Sounds like you? To apply, you need to be:

Solid background

A Bachelor's degree in a related field is what you must have along with 5–7 years of experience in a corporate real estate environment. Previous experience in space/occupancy planning at a strategic level, plus experience with interior office renovations is highly desirable. So is CAFM system experience.

Tech-savvy

How tech-savvy are you? Do you utilize software to support solutions and communicate ideas? You will be successful if you have advanced skills in Microsoft Office suite, proficiency in AutoCAD, ability to consolidate data and floor plans into PowerPoint presentations. Your ability to ask the right questions, think strategically and make appropriate decisions to find solutions for our clients will be highly useful.

Dynamic

Excellent communication, both written and spoken, and strong interpersonal skills are essential. Besides, it would help if you’re self-motivated while inspiring others. Most importantly, if you thrive on change, drive results, manage your time effectively, can multi-task, are intellectually curious, have an appetite for risks and passion for winning, then you’re the perfect fit for the job.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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