Night Manager

Brussels, Brussels, be March 19, 2026 Full Time

What you’ll do…

Represent management during the night and be responsible for the smoothing running of the hotel.
Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.
Deal with the in-house guests accounting and ensure the accuracy of guest billing.
Operationally manage the hotel during the night to ensure guests are well cared for.
Ensure the accuracy of data in all systems and provide the necessary daily reports for all departments.
Manage the daily overbooking levels and liaise with all departments to ensure maximum occupancy.
Ensure all telephone calls are answered as quickly and efficiently as possible.
Maintain observation over guests and guests’ property to ensure security alerts are kept to a minimum.
Lead your night team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
Set stretching but realistic objectives for the team to ensure maximum occupancy and 100% guest satisfaction levels.
Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediate.
Be responsible for closing of the day and prepare and verify reception reports.
Carrying out the night audit procedures accurately, reporting any discrepancies and ensuring quick resolution.
Ensure the safety of guests overnight whilst they are tucked up asleep

What we’re looking for…

Individuals. You’re looking for a place where you can be you; no clones in suits here.
Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
You’re not precious. We leave our egos at the door and help get things done.
You’re up for doing things differently and trying (almost) everything once.
If we got stuck in a lift together, we’d have a good time and share a few laughs.
You want to be part of a team that works hard, supports each other, and has fun along the way.
Experience in a similar role with a demonstratable track record of excelling in front office operations and procedures.
If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.
A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
It’s all about the attitude for us, someone who enjoys being helpful to others and isn’t easily flustered – there’s a smaller team working at night so confidence and knowing how to work things out by yourself are key.

What’s in it for you…

Hox Hero and Nifty Fifty awards for those who go above and beyond and embody our values
One meal per workday
Enjoy a free night at The Hoxton and a meal for two when you start working with us
Great discounts across the entire Ennismore family for you and your loved ones (even if you decide to leave us!)
Plenty of development opportunities during your time with us—we’re growing rapidly and globally, and we’re part of a diverse family of brands
Training to help you settle into your role
Time off to volunteer with one of our partner organizations
An annual calendar of diversity and inclusion events that gives you the chance to learn, celebrate, and make a positive impact
Regular team meetings, from our High Fives to our (very special!) team nights—we know how to have fun!
Refer a friend and receive a bonus from us upon their hire
Transportation reimbursement (80%)
Eco-vouchers (up to €250/year)
Thirteenth month