Neolytix
Account Growth Associate
Work Details :
Role Title: Account Growth Associate
Function: Presales & Solutioning
Reporting To: Presales and Solution Manager
Location: India — Office onsite
Experience: 0–3 Years
Employment Type: Full-Time
Industry: US Healthcare BPO / KPO
JOB DESCRIPTION
Role Overview
The Account Growth Associate will work directly under the Presales & Solutioning Manager to support the management and growth of Neolytix's existing client portfolio. This is a relationship-support and growth-enablement role — focused on identifying upselling and cross-sell opportunities across Neolytix's service lines, facilitating structured client communications for maximum impact.
The incumbent will act as a force multiplier for the Presales Manager — handling the coordination, data, and communication work that enables high-value opportunity conversations.
Key Responsibilities
Client Communication & Engagement Support
Draft, format, and send structured client communications (emails, follow-up notes, summary recaps) under the guidance of the Presales Manager
Maintain a calendar of touchpoints with existing accounts and ensure timely, professional follow-through
Prepare meeting agendas, pre-read documents, and post-meeting summaries for all client interactions
Coordinate scheduling of discovery calls, review meetings, and upselling presentations with clients and internal stakeholders
Account Intelligence & Data Management
Build and maintain account profiles — capturing service usage, key contacts, contract renewal dates, and open opportunities
Track and document upsell and cross-sell signals from client interactions and flag them to the Presales Manager
Manage and update CRM or tracking tools with accurate, current account data
Compile performance data and usage reports to support account review conversations
Presentation & Proposal Support
Support the Presales Manager in building tailored presentations and proposals for existing clients
Prepare leave-behind materials, one-pagers, and service showcases for cross-sell discussions
Maintain a library of reusable presentation assets, case studies, and service collateral
Internal Coordination
Liaise with delivery, operations, and marketing teams to gather information needed for client-facing materials
Track open action items from client meetings and coordinate resolution across internal teams
Support reporting to the Presales Manager on pipeline status, account health, and meeting outcomes
Service Lines in Scope
The associate will support client conversations spanning the following Neolytix offerings:
Revenue Cycle Management (RCM)
Provider Credentialing
Patient Access & Front Office Solutions
Payer & Provider Analytics
Consulting & Transformation Assignments
Medical Coding
Digital Marketing
Patient Acquisition
Others
Required Qualifications
Education
Graduate from a reputed university or college (any discipline)
Strong academic foundation in business, communications, healthcare, or related fields preferred
Skills — Must Have
Excellent verbal and written communication skills in English
Strong presentation skills — ability to create clear, well-structured slides and documents
Data management and basic analysis skills — proficient in Excel/Google Sheets
Organized, detail-oriented, and able to manage multiple tasks simultaneously
Comfortable working with CRM tools, email platforms, and collaboration software
Solution-oriented mindset — ability to understand client problems and connect them to service offerings
Experience
0–3 years of experience in a client-facing, coordination, or business support role
Exposure to B2B communication or professional client servicing is an advantage
Good to Have
Experience in sales support, account management, or inside sales
MBA or postgraduate qualification (Marketing, Business, or Healthcare Management preferred)
Familiarity with US healthcare operations or BPO/KPO industry
Prior exposure to proposal writing, bid support, or presales environments
