Tsmg

Mystery Shopper

Berlin March 15, 2026 Part Time Lever
Project Overview

We are recruiting Mystery Shoppers to evaluate the full guest experience at hotel locations. The project includes an overnight stay and a comprehensive assessment of services including dining and hospitality interactions.

Key Responsibilities

  • Book a standard room (room-only rate) through the hotel’s official website.
  • For Netherlands locations, bookings must be made by phone, and the call must be recorded.
  • Complete a Dinner, Bed & Breakfast mystery-shopping stay.
  • Evaluate key stages of the guest experience including:

    • Check-in process

    • Bar service

    • Dinner in the restaurant

    • Room service dessert

    • Breakfast

    • Public facilities and overall atmosphere

    • Dine with at least one additional person during the stay.
    • Discreetly observe staff behavior, service quality, and professionalism.
    • Mention a pretend allergy during interactions to evaluate how staff handle guest requests.
    • Avoid accepting complimentary upgrades.
    • Take photos throughout the visit.

    • Reporting Requirements

  • Keep all itemised receipts for the room, bar, and restaurant purchases.
  • Submit a detailed report with photos after the stay.
  • Upload receipts to receive reimbursement.

    • Requirements

  • Excellent observation and reporting skills.
  • Ability to act naturally and discreetly while evaluating services.
  • Reliable internet access and ability to submit reports on time.
    • Apply on company site

    How to Get Hired at Tsmg

    • Tailor your resume to each specific Tsmg role — Lever applications are evaluated per-position
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    Read the full guide

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