Tsmg

Mystery Guest

Amsterdam April 13, 2026 Full Time Lever

Project Overview – An Exclusive Experience

Step into the world of luxury hospitality as a Mystery Guest and enjoy a unique, fully immersive hotel stay. This exclusive experience offers you the opportunity to enjoy premium services while discreetly evaluating every detail of the guest journey - from arrival to departure. Perfect for individuals who appreciate high standards, attention to detail, and refined environments.

What You’ll Experience

  • Book your stay directly through the hotel’s official website (room-only rate).
  • For select locations in the Netherlands, enjoy a more personalized touch by booking via phone and capturing the interaction.
  • Indulge in a carefully curated Dinner, Bed & Breakfast experience.

    • Throughout your stay, you will naturally experience and reflect on key moments, including:

    • A smooth and welcoming check-in
    • Relaxed bar service
    • A full dining experience in the restaurant
    • A dessert ordered via room service
    • A fresh and satisfying breakfast
    • Exploration of public spaces and overall ambiance

      • To enrich the experience, you’ll be accompanied by at least one guest, allowing you to observe interactions in a natural setting.

Your Role in the Experience

  • Immerse yourself as a genuine guest while discreetly observing service quality and staff professionalism
  • Introduce a simple, hypothetical dietary restriction to see how well the team accommodates guest needs
  • Capture moments through photos to support your reflections
  • Kindly decline any complimentary upgrades to maintain consistency across experiences

    • After Your Stay

  • Keep all itemized receipts from your stay and dining experiences
  • Share your detailed impressions through a structured report, along with photos
  • Upload receipts to receive full reimbursement for approved expenses

    • Who This Is Perfect For

  • Individuals who enjoy premium hospitality experiences
  • Naturally observant and detail-oriented personalities
  • Those who can blend in seamlessly while assessing service quality
  • Reliable and organized individuals who can complete reports accurately and on time
    • Apply on company site

    How to Get Hired at Tsmg

    • Tailor your resume to each specific Tsmg role — Lever applications are evaluated per-position
    • Tsmg uses Lever to manage applications; PDF format preserves your formatting through their parser
    Read the full guide

    How well do you match this role?

    Check My Resume

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