Compliance Officer

PH April 21, 2026 Full Time

About Muvr

Muvr is building the future of on-demand logistics and moving services. Our platform connects customers with trusted drivers and crews to deliver large items quickly and reliably. As we scale across markets, compliance must scale with us. This role helps keep Muvr audit-ready, regulator-safe, and operationally disciplined without slowing execution.

Role Overview

The Compliance Officer ensures Muvr operates in alignment with applicable laws, regulations, and internal policies across marketplace operations. You will build and maintain compliance frameworks, monitor adherence, run audits and risk assessments, and partner with cross-functional teams to embed compliance into day-to-day workflows.

This is not a policy-only role. You will drive real implementation through practical controls, defensible documentation, and training that improves behavior and reduces risk.

Key Responsibilities

1) Regulatory Compliance Oversight

Monitor and support compliance with local, state, and federal requirements relevant to logistics and delivery operations.
Partner with Legal to interpret requirements and translate them into operational controls and procedures.
Maintain a regulatory obligations tracker with owners, evidence requirements, and review cadence.
Support regulatory inquiries by ensuring documentation, records, and supporting materials are complete and accessible.

2) Policies, Procedures, and Internal Controls

Develop, implement, and maintain compliance policies, SOPs, and internal controls that teams can follow in real operations.
Ensure policies are practical, enforceable, and mapped to actual workflows rather than theoretical standards.
Establish governance practices such as change control, approvals, and documentation standards.
Maintain audit-ready documentation, including controls, evidence, version history, and decision logs.

3) Audits, Monitoring, and Risk Assessments

Conduct compliance audits and monitoring across operations, support workflows, partner processes, and internal practices.
Build and maintain exception reporting to track non-compliance, root causes, and corrective actions.
Perform risk assessments for new markets, new partners, new service types, and new workflows.
Drive remediation plans with clear owners, timelines, and follow-through.

4) Incident Reporting and Investigations

Manage incident reporting standards and ensure correct triage, documentation, and escalation.
Support investigations related to compliance issues, operational breaches, or policy violations.
Partner with Trust and Safety, Risk, and Operations on high-severity incidents and corrective actions.
Ensure post-incident learnings are captured and translated into updated controls, policies, or training.

5) Training and Enablement

Build and deliver compliance training programs for managers and frontline teams.
Create role-based training for Operations, Support, Partnerships, and leadership teams.
Reinforce compliance through checklists, templates, and practical examples rather than overly theoretical content.
Track completion and effectiveness using audits, QA results, and incident trends.

6) Reporting and Continuous Improvement

Track compliance performance across audit pass rates, exception volume, time-to-remediation, incident trends, and training completion.
Provide weekly or monthly reporting to leadership with risks, progress, and recommended next steps.
Identify recurring failure patterns and recommend process or tooling improvements that reduce compliance risk.
Keep the compliance program lightweight, practical, and scalable.
Use AI tools thoughtfully to improve productivity, streamline documentation and analysis, and support higher-quality execution while maintaining sound judgment, accuracy, and confidentiality.

Qualifications

Required

4+ years of experience in compliance, legal operations, risk management, governance, or related roles.
Strong understanding of compliance frameworks, internal controls, and operational risk management.
Proven ability to build scalable compliance processes in dynamic, fast-moving environments.
Strong communication, organization, and stakeholder management skills.
High integrity, strong attention to detail, and sound judgment in ambiguous situations.
Comfort using AI tools and willingness to learn emerging AI workflows to improve productivity, documentation quality, and execution in a responsible manner.

Preferred

Experience in marketplaces, logistics, mobility, or service-based industries.
Familiarity with safety compliance, fraud prevention, incident response, or trust and safety programs.
Experience supporting audits, regulatory agency requests, or compliance certification readiness.
Strong ability to translate policy into practical workflows and training that teams can follow consistently.
Familiarity with tools and systems such as Slack, Google Workspace, ChatGPT, ClickUp, Hubstaff, documentation platforms, audit trackers, and other role-relevant systems.

Why Join Muvr

Own compliance frameworks that protect trust and enable scalable marketplace growth.
Take on a high-impact role shaping operational governance and regulatory alignment.
Gain cross-functional visibility across Legal, Operations, Product, HR, and Trust and Safety.
Join a mission-driven team transforming moving and delivery services.
Receive competitive compensation.