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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for the Truist Mortgage Assumption Origination and/or processing duties in an inbound “call center” environment within bank policies and procedures as well as the efficient and accurate execution of existing loan updates, exception processing, and records research and response. Completing process requirements accurately and timely in accordance with bank policy and compliance standards.

There is a 5 day in-office expectation.

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

1. Execute effective Mortgage Assumption processes through inbound client inquiries.
2. Maintain a complete and thorough knowledge of the Mortgage Assumption Strategies, Policies and Procedures.

3. Obtain required credit and compliance documentation per program requirements from internal clients, external clients, vendors, and third-party sources.

4. Perform detailed review of all documentation to ensure that loans meet portfolio and investor guidelines.

5. Ensure that loan quality standards are met when submitting loans to underwriting.

6. Conduct proactive and effective pipeline management to ensure that metrics are met.

7. Adhere to and comply fully with any and all Truist policies and procedures related to internal and external rules and regulations, particularly those established by Investors, State and Federal law.
8. Execute existing loan updates and validation based on documents required by Policies and Procedures.

9. Provide accurate and timely response to internal and external loan requests. 

10. Identify and communicate adverse issues, trends or inefficiencies to management and other lines of business along with proposed solutions; contribute to agreed upon resolutions.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Three years prior mortgage contact center experience
2. Good organizational skills and excellent attention to detail
3. High sense of urgency in following up with clients and teammates throughout the loan process
4. Excellent written and verbal communication skills
5. Demonstrated interpersonal and negotiation skills
6. Strong sense of teamwork and mutual respect
7. Demonstrated positive, helpful, proactive attitude
8. Demonstrated ability to set priorities and meet deadlines
9. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
10. Ability to travel, occasionally overnight
11. Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer of registration, and applicable NMLS acceptable background check

Preferred Qualifications:

1. Two years of experience in banking and/or lending environment with enhanced knowledge of residential property types

2. Enhanced understanding of residential mortgage types

3. Two years prior mortgage servicing contact center experience

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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