Who we are looking for

This is the SME role responsible for monitoring the daily delivery service of their client(s), managing and resolving operational inquiries, performing service governance, and client escalation

1.Monitors and drive accountability for both Back Office and Middle Office services delivery to critical client.

2.Partner with Process and Product teams to resolve issues and ensure ownership of timely and accurate service delivery.

3.Taking client inquiries timely and respond timely within agreed service level.

4.Be responsible for critical client claims processing and reporting in timely manner and driving for quick closure.

5.Be responsible for critical client custody facilitation on cash, FX, security, and market settlement

6.Be familiar of internal escalation protocol for critical client’s escalated resolutions

7.Be responsible for broker onboarding for critical client

8.Capable of client communications and internal interaction.

What we value

These skills will help you succeed in this role

• Critical thinking, problem solving, and decision-making skills

• Communication and presentation skills to audiences of different sizes and levels of seniority

• Must be self-motivated, adaptable and show initiative in different circumstances and under pressure

• Preferred experience in asset management, including investment operations, fund accounting and portfolio valuation.

• Excellent analytical skills and ability to analyze on the spot.

• Preferred experiences in Derivatives operations

Education & Preferred Qualifications

• Degree in finance, business, technology or equivalent or relevant industry experience

• Strong MS Excel, Access, Word, PowerPoint skills necessary

• Strong English written and spoken ability

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement