Microsoft Dynamics 365 CRM_Technical Specialist-App Development
Technical Consultant Microsoft Dynamics 365 CRM (Sales Module) Key Responsibilities
Design and Development:
Customize and configure the Dynamics 365 Sales module to meet client requirements.
Develop plugins, custom workflows, and scripts using C#, .NET, and Power Platform tools.
Build and extend functionalities using Power Automate, Canvas Apps, and Model-Driven Apps.
Integrations:
Integrate D365 CRM with third-party systems like SAP, Azure Data Lake, SharePoint, and other applications.
Create APIs and manage data synchronization across systems using tools like Azure Logic Apps, Dataverse, and custom connectors.
Automation & Enhancements:
Transition legacy workflows to Power Automate for better performance and scalability.
Develop automated processes to optimize sales pipelines, account management, and revenue forecasts.
System Maintenance and Support:
Troubleshoot, resolve, and document issues related to the CRM system.
Optimize the CRM environment for performance and scalability.
Maintain UAT and Production environments, deploying bug fixes and enhancements effectively.
Data Management:
Implement data validation rules and automated processes to ensure data accuracy.
Design and maintain custom revenue calculation logic, such as straight-line revenue allocation and manual adjustment mechanisms.
Client Collaboration:
Interact with business stakeholders to gather technical and functional requirements.
Provide training and technical support to end-users as needed.
Key Skills and Competencies Technical Expertise:
Proficiency in Microsoft Dynamics 365 Sales module.
Strong experience in plugin development, JavaScript, C#, and SDK libraries.
Hands-on experience with Azure services, PCMT, and SAP integrations.
Power Platform Skills:
Extensive experience with Power Automate, Power BI, and custom workflows.
Familiarity with creating efficient and scalable flows for complex business processes.
Problem-Solving and Analytical Thinking:
Ability to analyze business problems and propose effective technical solutions.
Skill in debugging complex systems and ensuring long-term system stability.
Communication Skills:
Excellent verbal and written communication skills to interact with technical and non-technical stakeholders.
Ability to document system changes and processes comprehensively.
Preferred Qualifications Certifications: Microsoft certifications like PL-400 (Power Platform Developer), PL-200, or D365 Functional Consultant certifications.
Experience: Minimum of 4+ years in D365 CRM development, including the Sales module.
Tools: Familiarity with Azure DevOps, Git, and CI/CD pipelines.
