Shopify

Merchant Support Advisor, Canada PST or MSTRemote - Canada

March 20, 2026 Greenhouse (Commonly Reported)
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This role will be hired as a 1-year fixed contract. Select yes to acknowledge.*

This role is eligible for benefits and will have the opportunity to extend or convert to full time based on performance.

Will you be available to work full-time (40 hours per week) on a rotating schedule? This includes weekends and holidays. Start times can vary daily.*
We are hiring for our April 20th start date in PST or MST hours with afternoon shifts starting 1-4PM. Training will begin right after you start. To help us plan smoothly, please confirm that you don’t have any vacation time planned during your start and training period.
Tell us about an AI tool you used or certification/course you completed in the last 18 months. What were the 1–2 concepts you mastered, what outcome did it deliver and how did you apply them at work?
Want to stand out from the crowd? Here it is! Record a quick 60–90 second video and tell us what excites you about Shopify. This is your easiest chance to show us who you are: no scripts, no pressure. We can’t wait to get to know you. Drop a link to your video below (Google Drive, Loom, Youtube, etc). 

Work with us in your early career

Dev Degree Program

A 3-4-year program that allows people to earn a computer science degree while working. It’s designed for those looking to break into computer science or transition into the tech field.

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Internship Program

Shopify offers 4-month paid Engineering internships that are open to students, recent graduates, and those early in their careers.

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APM Program

Shopify’s 12-month Apprentice Product Manager program is designed to help you gain the skills needed to start a product management career.

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Design Apprentice Program

Shopify's 12-month Design Apprentice Program pairs early-career designers with senior mentors through two rotations. Built for new graduates, career switchers, and those early in their design careers.

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How to Get Hired at Shopify

  • Set up a Shopify store (even a test one) before you apply — firsthand merchant experience is the single most differentiating signal you can bring to your application and interviews
  • Explicitly address AI in your resume and interviews by describing specific tools you use and how they amplify your output, directly aligning with CEO Tobi Lütke's stated expectations
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