Merchandise Manager

WHO WE ARE Level99 is a real-world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Games range from ninja warrior obstacle course style challenges to mental logic puzzles, and everything in between. Each challenge is quick—just 1 to 4 minutes—and Players can do the same room over and over again, or they can move on to something new. Like a video game, Players earn rewards, climb the leaderboard, and make progress – each time a Player comes back, the game remembers where they left off.   Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, and King of Prussia, PA. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.  OVERVIEW The Merchandise Manager runs the day-to-day of Level99 merchandise program and ensures products move efficiently from concept to player-ready execution. They turn strategy into action, managing the line plan, maintaining Shopify, overseeing reorders, and making sure every product is correctly built, priced, and launched on schedule. All Level99 employees are passionate about getting the details right, anticipating staff and player needs, and advancing the Level99 brand. This is an operations and planning focused merchandise role, not a sales-floor or visual merchandising position. This role owns the systems, data, and execution required to run a merchandise program end-to-end, including SKU planning, forecasting, Shopify catalog management, reorders, and cross-functional coordination. It does not involve cashiering, daily floor coverage, or customer-facing retail sales responsibilities. Candidates whose background is primarily store-floor merchandising or visual execution without ownership of assortment planning, inventory decisions, or e-commerce systems will not be a fit for this role.