Core Network Infrastructure - NOC Engineer Lead
Your Role
This is an exciting, high-growth opportunity for a Core Network Infrastructure - NOC Engineer Lead to solve real-world networking challenges while collaborating with global teams. Reporting into the Network Operations Centre Manager, this role will be responsible for providing technical leadership within the team. You’ll take ownership of complex technical network issues, think creatively to identify and implement solutions, and deliver exceptional support experiences to customers. You’ll work both independently and collaboratively in a dynamic environment that values innovation, reliability, and continuous learning. This position is ideal for an experienced engineer looking to advance their career within a global technology company that fosters a strong engineering culture and a supportive, customer-focused team.
As a Core Network Infrastructure - NOC Engineer Lead, you’ll play a key role in providing advanced technical expertise and leadership within the team. Building on the core responsibilities of a NOC Engineer, part of your focus will be on efficiently diagnosing and resolving network incidents and customer-escalated issues through tickets, delivering technical solutions. You’ll mentor junior team members, share best practices, and guide them in handling complex technical challenges, including remote troubleshooting sessions when needed. This role plays a vital part in maintaining the stability of Megaport’s production network, ensuring uptime and performance and resolving complex network incidents. Leveraging your deep technical knowledge, you’ll manage escalated cases and critical alerts, collaborating with cross-functional teams to develop innovative solutions for complex scenarios. Additionally, you’ll contribute to the creation and maintenance of comprehensive documentation, helping to enhance team knowledge, processes, and overall service quality.
