Mechanical Warranty Claims Adjuster

Job Description Permanent, full-time position, 35 hours/week (7 hours/day). Call center open from 7:00 a.m. to 8:00 p.m. to cover pan-Canadian time zones. Rotating shifts based on operational needs: 10:00 a.m.–6:00 p.m. / 11:00 a.m.–7:00 p.m. / 12:00 p.m.–8:00 p.m. Hybrid work model: mandatory in-office presence during training (Brossard or Québec), then 2 days per month. Build the future with us Are you driven by supporting partners and clients and eager to contribute to the mission of a company dedicated to ensuring its clients feel confident and secure about their future? As a Mechanical Warranty Claims Adjuster, you will play a key role in analyzing, processing, and settling warranty claims from across Canada. This position is a great opportunity to showcase your skills and fully leverage your potential within a caring and trustworthy organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation. What you’ll accomplish with us As a Mechanical Warranty Claims Adjuster, you will be central to our mission. Your main responsibilities will include: Analyzing and adjudicating mechanical warranty claims for various types of vehicles (automobiles, RVs, trailers, motorcycles, ATVs, marine products). Processing claims, determining eligibility, and authorizing repairs in accordance with active contracts. Assigning inspectors when required and identifying abusive or potentially fraudulent claims. Communicating decisions to claimants and answering questions regarding coverage or the claims process. Calculating and issuing required payments. Following up on files and collaborating closely with internal teams. Managing level 1 complaints and escalating those requiring higher-level follow-up. Performing any other duties assigned by management. What could accelerate your success in this role We’re looking for someone who: Holds a college degree or an Attestation of College Studies in mechanics, or any other relevant training related to the field. Has experience in mechanics or technical analysis (recent graduates will also be considered). Is recognized for strong analytical skills and attention to detail. Stands out for the ability to manage multiple tasks simultaneously. Demonstrates strong proficiency with technological tools and data-entry software. Has an advanced level of English, as the role requires daily communication with dealerships, partners, and repair shops located elsewhere in Canada. Has an advanced level of French, as the role requires daily communication with dealerships, partners, and repair shops located elsewhere in Canada. Why you’ll love working with us A work environment where learning and development merge with a collective pursuit of excellence. A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed. The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces. Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more! Apply now and get ahead of your career, where your talent really belongs! Still unsure about applying? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you! Location(s) Brossard, Quebec Other Possible Location(s) Québec, Québec Company iA Financial Group Posting End Date 2026-05-16 Company Overview iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. * iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto Our Commitment to Diversity and Inclusion At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs. As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes. In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers. At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model. As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes. Want to join the iA family, but there’s no job openings right now that match your profile? Let us know you’re interested!