Manager, Site Reliability Engineer, Platform

The Platform Technical Lead will lead the Platform Squad within the SRE Tribe, acting as the technical authority and an enabler for engineering and business squads. This role owns platform standards and lifecycle management to ensure our cloud-native capabilities are reliable, scalable, secure, and operable according to SRE best practices.

You will drive long-term architectural vision while balancing innovation with operational stability, and you will establish strong operational processes and observability foundations across Cloud, Kubernetes, and Service Mesh environments.

What you'll do:

• Act as the technical owner of the Platform Squad, defining, driving, and enforcing platform standards across the full lifecycle (design, rollout, upgrades, and decommissioning) for:
  • Cloud infrastructure
  • Kubernetes
  • Service Mesh
• Ensure platform components are designed and operated according to SRE principles, focusing on reliability, scalability, and operational simplicity.
• Drive architectural decisions with a sustainable platform vision, balancing innovation, security, and operational stability.
• Define, build, and continuously improve operational processes for internal and external consumers, including:
  • Platform onboarding and adoption
  • Change management and release processes
  • Incident, problem, and escalation management
• Act as a point of escalation for complex platform incidents and reliability risks, participating in on-call rotations as needed.
• Ensure platform operations comply with internal controls, audit requirements, and security standards.
• Establish and own platform observability standards, ensuring consistent implementation of Golden Signals:
  • Latency
  • Traffic
  • Errors
  • Saturation
• Define and track platform SLIs, SLOs, and error budgets in partnership with internal consumers.
• Use metrics and operational data to drive prioritization, reliability improvements, and capacity planning decisions.
• Foster a collaborative, servant-leadership culture that enables squads to self-serve while maintaining guardrails.
• Collaborate closely with application engineering teams, other SRE squads, and stakeholders across security, compliance, and architecture.
• Promote knowledge sharing through strong documentation and enablement around platform usage and best practices.
• Provide technical mentorship and guidance to platform engineers, supporting engineering excellence and growth.
• Support the Squad Manager in planning, prioritization, and execution of platform initiatives.
• Ensure work is visible, well-documented, and aligned with broader SRE and company objectives.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice. #LI-Remote