Manager - Risk Operations

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

We’re looking for an experienced Risk Manager to help lead and support the day-to-day delivery of our operational risk functions in Fraud, Payments, KYC & Verification, AML, Enhanced Due Diligence (EDD), and Responsible Gaming (RG).

Reporting to the Senior Manager – Operational Risk, you’ll play a key hands-on leadership role — managing front-line teams, ensuring quality, handling escalations, and driving operational excellence across our growing Canadian hub. You’ll mentor and develop supervisors and analysts, oversee daily workflows, and ensure operational delivery aligns with company standards and regulatory expectations.

This role requires a strong people leader who thrives in a fast-paced environment, balancing tactical problem-solving with strategic improvement initiatives. You’ll champion best practices, maintain high-quality outputs, and promote a culture of accountability, customer focus, and compliance.