Manager- Quality & Training- Customer Service

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions. Designation : Manager , Client Services Location: Thane - Kolshet - Onsite When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.   Employment screening assists our clients in determining whether an individual is suitable for a given position. We verify their candidate's professional and academic credentials at source and conduct a variety of database checks. Our clients utilize this information to vouch for the honesty and experience of their candidates, and to help inform their recruitment decisions.   As the Training and Quality Manager, you will be responsible for overseeing training programs, ensuring quality standards are met, and improving employee performance in the Customer Service Department. You’ll work with the Sr Manager, Customer Service and internal stakeholders to identify areas of improvement within the current workflows, and drive efficiency across the Customer Service processes.    You’ll achieve this by conducting in-depth analysis on end-to-end processes to ensure adherence, as well as coordinating the roll out of new products and process enhancements