Manager Operations- Freight Forwarding

C.H. Robinson is currently looking for a Manager Operations- Ocean Freight to join the service delivery team in Malaysia.

The Manager Operations- Ocean Freight will lead an operations team supporting a global customer base responsible for operational activities ensuring effectiveness and efficiency throughout the entire process. They will ensure the team achieves productivity, quality, and world-class service objectives by aligning resources and defining role expectations. The Manager Operations will also manage the performance and support employee growth and development.t They will have significant responsibility to continuously evaluate and improve operational processes, including service and cycle time optimization to meet business goals and efficiency targets.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Leadership and Talent Management:

• Outline employee role accountabilities and expectations; manage performance to ensure productivity, quality, efficiency, and service objectives are achieved

• Support the personal/professional development for assigned team.  Coach and guide to improve performance and drive accountability.  Provide timely feedback and problem-solving assistance via regular checkpoints and/or in response to situational needs.  Understand development needs and create opportunities for experiences that support development needs

• Clearly communicate operations objectives and team/individual performance metrics

• Cascade communications on office, divisional and organizational initiatives to ensure employee’s understanding and alignment

• Employ strong change management tactics to drive desired behaviours and results.

• Partner with Talent Acquisition to establish a pipeline, recruit, select, and onboard qualified and diverse talent

• Manage annual merit and equity programs for assigned team to align compensation with performance results

• Encourage employee feedback through formal and informal channels.  Acknowledge and take action on feedback to drive a trusting culture of open two-way communication, inclusivity and continuous improvement

• May participate and/or lead annual budgeting process for operations team

Business and Execution Management/Operations Leadership:

• Responsible for ensuring execution strategy is in line with business objectives

• Align resources to support efficiency and effectiveness goals. 

• Establish a culture centered on quality, process, and efficiency to drive desired service levels at appropriate costs

• Continuously evaluate processes for efficiency and effectiveness.

  • Work with peers and leadership to develop and implement operational strategies that deliver quality and where possible, remove friction and waste.

  • Monitor team productivity and quality results and adjust as needed.

  • Ensure service delivery standards are being achieved.

  • Review KPI's to identify opportunities to maximize or improve operational performance

• Ensure employee compliance to standard operating procedures and company policies

• Develop and maintain effective relationships with internal stakeholders.  As necessary, review service level metrics and keep internal partners apprised of operations results, initiatives, or changes

• Remain current on business needs and changes and customer and/or carrier expectations.  Partner on business development opportunities, problem resolution and work together on continuous improvement.  Ensure operations teams are well-informed of business expectations and well-positioned to deliver.  Serve as an operations subject matter expert.  Contribute to and/or participate in customer facing initiatives; business reviews and continuous improvement initiatives as needed

• Develop, maintain, and leverage internal relationships with operations peers that reinforces a culture of one team a

• Leverage technology to improve efficiency; ensure an understanding of available tools and systems to advance work processes and automation. Work with operations leadership and internal stakeholders, including IT, to drive system changes to improve effectiveness and/or efficiency.

• Maintain a strong understanding of all C.H. Robinson product offerings and modes

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• High School Diploma, graduate degree, or equivalent

• 8 years of international freight forwarding operations experience

• 3 years of experience leading and managing teams, with strong written and verbal communication skills and the ability to communicate an inspiring vision and engage and motivate a team to perform at their best

• Strong written and verbal communication skills, with the ability to clearly convey ideas, align teams around goals, and engage diverse audiences

• Proficiency in English, with the ability to communicate effectively in a global business environment

Preferred:

• Experience in ocean freight import and/or export operations

• Bachelor’s degree from an accredited college or university

• Extensive experience working on projects and initiatives with individuals outside of peer groups

• Knowledge of emerging technology and trends

• Demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environment

• Collaborative, adaptive leadership approach

• Ability to interpret, analyse, and communicate financial and operational performance metrics

• Strong problem solving and conflict resolution skills

• Proven track record for delivering process/continuous improvement and change management results

• Ability to multitask and prioritize projects efficiently and effectively

• Values a diverse and inclusive work environment

Benefits
• EPF contribution 15%
• Group Health Insurance 
• Flexible Benefit (Dental treatment or Optical purchase) 
• Birthday Leave