Manager, Listing Partner

About the Role

The Listing Partner Manager leads a team of licensed Listing Partners (LPs) who serve as the single point of contact for buyers' agents from offer through close on Opendoor-owned resale homes.

You'll be responsible for hitting market-level sales and experience targets by coaching LPs on negotiation, pipeline management, and escalation discipline, while partnering cross-functionally with Pricing, Homes, Title & Escrow, Brokerage, and Product/Tooling to remove friction from the resale process.

• You will build the Miami LP team, its culture, and its operating systems from the ground up — there is no existing playbook to inherit, only one to create.
• This role operates in a fast-moving environment where product, tooling, and policy regularly evolve. The LPM is expected to be a stabilizing force for their team, not a passive recipient of change.

If you thrive in a metrics-driven, high-volume environment, love coaching sales talent, are energized by building from scratch, and are excited to shape the future of Opendoor's resale business — this role is for you.

What You'll Do

Team Leadership & Performance

• Lead, coach, and develop a team of Listing Partners to deliver against a balanced scorecard with defined targets: Conversion ≥70%, Fallthrough ≤18%, Pend-to-Close ≤30 days, Title Attach ≥93%, Armadillo Paid ≥20%, SLA Adherence ≥95%, Net Proceeds vs RTP, and CSAT.
• Run regular 1:1s, call reviews, and file audits to provide clear, actionable feedback and document strengths and development areas.
• Own performance management for your team (goal setting, calibration inputs, performance reviews, and, when necessary, formal performance plans).

• Use AI-generated call scores and conversation analytics (Gumloop Call Scoring) as structured inputs to coaching — moving from reactive file review to proactive, data-driven development conversations.

Operational Excellence

• Ensure LPs consistently follow the Resale playbook, including accurate CITY/CRM hygiene, use of TC workflows, escalation pathways, and coverage processes.
• Monitor dashboards and scorecards to proactively identify risk (aging pendings, high BRN spend, SLA misses, fallthrough risk) and drive corrective action.
• Create and maintain lightweight operating rhythms (team meetings, WBRs/MBRs, leaderboards, audits) that keep the team focused on the right priorities.
• Drive adoption of Opendoor's attach programs — Title, Armadillo, and Lower Mortgage — coaching LPs on offer-entry procedures and buyer activation messaging to hit target attach rates.

• Serve as the LP team's voice in the CRM migration (Zendesk is sunsetting): evaluate the replacement against LP workflow needs, communicate the transition clearly, and drive adoption without performance disruption.
• Proactively identify workflows where AI or automation can reduce LP handle time, improve consistency, or surface risk earlier — partnering with Tooling/Product to pilot and scale them.
• Lead your team through change without losing performance cadence — whether that's a CRM migration, a new AI workflow rollout, a Pricing policy shift, or a product change mid-quarter. Translate ambiguity into clear next actions before your team has to ask.

Coaching on Negotiation & Escalations

• Act as a go-to escalation point for complex negotiations (multi-offer scenarios, low appraisals, LRRs, BRN edge cases, legal/reputation-sensitive issues).
• Coach LPs on framing offers and counters to balance conversion, margin, and agent experience; setting clear expectations with buyers' agents on timelines, repairs, and constraints; and when/how to escalate to Pricing, Homes, Title, or leadership with a clear recommendation.

Cross-Functional Partnership

• Partner closely with Pricing, Homes, T&E, Brokerage, CX, and Tooling/Product to surface recurring issues and data-backed opportunities to improve workflows and policies.
• Pilot new processes (e.g., TC model, countering tools, attach programs) and drive adoption across your team.
• Represent the LP perspective in cross-functional forums, bringing crisp examples and data from your team.

People, Culture & Licensing

• Hire, onboard, and ramp new LPs, including 30/60/90 plans, shadowing, and certification on key workflows — including two consecutive LP classes (April + May) requiring you to run structured training programs while maintaining pipeline oversight.
• Foster a high-accountability, high-support culture that celebrates wins, learns quickly from misses, and embraces change.
• Partner with Brokerage/licensing teams to ensure your direct reports remain in good standing and compliant with licensing, MLS participation, and brokerage policy.

• Build the Miami LP office culture from scratch: establish team norms, escalation rhythms, call standards, and in-office identity — then bridge those consistently to the existing Phoenix in-office team.

Who You Are

• Sales-driven and results-oriented. Energized by hitting and exceeding targets; able to translate portfolio-level goals into daily actions for your team.
• Coaching-focused leader. You enjoy being on the floor with your team — listening to calls, reviewing files, and giving specific, timely feedback.
• Operationally disciplined. You use data and operating rhythms to keep a complex book of work under control.
• Calm in complexity. You handle escalations and change with composure, bringing structure, judgment, and clear communication to ambiguous situations.
• Collaborative and low-ego. You work well with peers and cross-functional partners, comfortable both advocating for your team and holding them to a high bar.

• Comfortable operating in ambiguity. You set direction and hold your team accountable even when policies, tools, or priorities are actively shifting. You don't wait for perfect information to make a call.
• Builder mentality. You are energized by creating something from nothing — whether that's a team culture, an operating rhythm, or an AI-powered workflow. You don't need an existing playbook to get started.

What You'll Bring

Experience

• 3–5+ years in residential real estate, sales, or transaction management, with meaningful time in a high-volume, metrics-driven environment.
• 1–3+ years of people management experience leading sales or account-management teams.
• Demonstrated experience managing teams through organizational or systems change — including communicating the 'why,' addressing resistance, and maintaining accountability during transitions.

Licensing

• Active, unrestricted real estate salesperson or broker license in at least one U.S. state (or ability to obtain within a defined timeline).
• Comfort operating within brokerage, MLS, and state regulatory requirements.

Skills

• Proven ability to coach on negotiation, pipeline discipline, and customer/agent communication.
• Excellent written and verbal communication.

• Strong analytical skills: ability to diagnose performance root causes across a multi-metric scorecard; comfortable building and reading dashboards in tools like QuickSight or equivalent BI platforms.
• AI fluency: demonstrated comfort using AI-powered sales tools — call scoring, workflow automation, offer-entry bots. Experience building or refining AI workflows for a sales team is a plus.

Work Style

• Comfortable working in-office where required and flexing to support peak periods, including occasional evenings/weekends.
• Bias toward action, ownership, and continuous improvement.

• Skilled at building consistency across in-office and distributed sub-teams; comfortable holding a high bar for both groups without creating a two-tier culture.