Manager, Customer Service/Onboarding

Who We Are

As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Now integrated with Calpine, our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, with the generating capacity to power the equivalent of 27 million homes.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things. Join us in meeting the country's energy needs today and tomorrow.

Total Rewards

Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and a wide-range of benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including robust wellbeing programs; disability and life insurance benefits; paid time off for vacation, holidays, and sick days; and much more.

Expected salary range of $93,600 to $104,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Primary Purpose of Position

The Manager, Customer Success is responsible for managing customers engagements to support the Constellation Navigator Data Services. This position will be dedicated to the full lifecycle of customer relationship from onboarding a client to the Data Services platform, supporting daily data acquisition and reporting needs of the clients. The Customer Success Manager will be a single point of contact for clients to deliver great customer experience. The successful candidate will identify staffing needs to support clients while keeping an eye towards streamlining the operations. The position will require organization engagement. The key organization interfaces will include Products, Navigator Ops, Commercialization teams, Legal and Accounting.

Primary Duties and Accountabilities

• Serve as the primary point of contact for all client interactions for Constellation Data Services
• Support customer onboarding, and daily customer needs for data acquisition.
• Adjust continuously as necessary to improve the customer experience.
• Work closely with the Account teams, and staffing agents to hire applicable contractors to support the contract.
• Continue to evaluate opportunity to reduce cost to serve.
• Work closely with Products, Staffing, Operations, and sales team

Minimum Qualifications

• 8 years of experience in data services, operations, sales, marketing, strategy consulting, or product management
• Operational background in data acquisition of utility invoices
• Strong presentation skills; capable of presenting externally and internally
• Demonstrated ability to work effectively and influence all levels of management
• Demonstrated understanding of the company's commercial energy business units, personnel, and strategy
• Strong communication skills (verbal and written)
• Ability to work effectively under high stress situations in dynamic, fast paced environments
• Evidence of passion for entrepreneurship, technologies, and startups
• Demonstrated drive and sense of urgency to achieve results and ability to deliver outcomes despite obstacles