Manager, Contact Center

The Manager, Contact Center role supports optimal functioning of systems and processes to enhance patient satisfaction, improve clinical outcomes, and maximize contact center operations. The role requires strong critical thinking, effective communications, and problem-solving skills to navigate a complex medical institution and drive patient-centric service. The Manager will manage a team of contact center supervisors and their direct report agents, providing mentorship, coaching, and benchmarking to drive team performance.

Requirements

• Bachelor's degree or equivalent work experience
• Minimum 4 years of relevant experience required
• Experience as a change agent, motivator, and influencer
• Experienced critical thinker and problem solver
• Ability to communicate effectively with staff, leaders, and stakeholders

Benefits

• Competitive salaries
• Comprehensive benefits package including medical, dental, tuition remission

Originally posted on Himalayas