Manager, Conferences

Role Purpose

To flawlessly deliver approx.6 - 7 Japan conferences as a Conference Manager, as part of the global events team creating exceptional customer experiences for every attendee, sponsor and associate attending events.

Primary Responsibilities

• Ensure the flawless execution of conferences in Japan as an integral member of the global event operations team.

• Collaborate and communicate effectively with conference teams worldwide to deliver exceptional, first-class events.

• Take direct ownership of budgets, including preparation, negotiation, and accurate monthly forecasting for conferences with a combined expense of $9 million USD. Proactively manage risks and provide recommendations for corrective actions as needed.

• Oversee relationships with conference partners, conducting regular reviews and negotiating favorable contracts to ensure collaboration with top-tier partners.

• Manage all aspects of venue operations, including room setups, meeting facilities, food and beverage, event materials, accommodation, and audio/visual requirements.

• Coordinate conference logistics such as transportation, temporary staffing, shipments, and entertainment.

• Contribute to the continuous improvement of event features and programs by reviewing and executing enhancements, and analyzing attendee feedback to deliver outstanding and relevant event experiences.

• Effective project management including guiding teams to meet deadlines, adhere to schedules, and utilize standardized templates.

• Monitor and assess progress towards project goals, adopting a solution-oriented approach to overcome challenges and achieve desired outcomes.

• Develop and implement standard operating procedures aligned with global standards.

• Serve as a key member of the global conference operations team, building strong relationships with peers across regions and sharing best practices to elevate conference quality worldwide.

Expected Results

• Flawless client experience with high client satisfaction scores and strong client retention

• Build and maintain excellent working relationships

• Achievement of financial objectives through strong financial management

• Engagement and effective management of suppliers

• Exceptional operational efficiency

Key Contacts

• Global event operations team

• Event Production, Sales and Marketing teams

• Business & Technology Insights, Sales, Executive Programs, Consulting, Finance, Global counterparts in EMEA, Australia, N

• Third party event partners, venues & hotels

Education

Bachelors degree with focus on events and/or marketing preferred

Professional Experience

• 3-4 years of business meeting planning experience

• Proven budget management abilities

• Project management experience.

Key Competencies and Skills

• Strong Financial Management Skills

• Competent Project Manager

• Strong Oral & Written Communication Skills

• Client focused

• Solution oriented with a high sense of urgency

• Collaborative

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