Manager, App Dev & Support
Job Track Description:
- Requires broad technical expertise and company/industry knowledge.
- Is accountable for program management functions.
- Assists others in achieving goals.
- Manages performance appraisals and pay reviews.
- Manages training for 3 or more employees.
- Manages hiring and termination actions.
General Profile
- Accountable for team performance and results.
- Manages professional employees and/or supervisors.
- Adapts plans and priorities based on resource and operational challenges.
- Acts based on policies, procedures.
- Receives guidance from managers.
- Provides technical guidance to employees, colleagues, and customers.
Functional Knowledge
- Understands and applies concepts in the field of expertise.
- Has growing knowledge of other disciplines.
Business Expertise
- Translates strategy and priorities into work product.
Impact
- Positively impacts level of service.
- Impacts the team's ability to meet quality, volume, and timeline targets.
- Guides based on policies, resource requirements, budgets, and business plans.
Leadership
- Builds team engagement to meet service and operational challenges.
- Provides recommendations for OT, operational expenses, and rollup data.
Problem Solving
- Resolves technical, operational, and organizational problems.
- Supports problem solving across an organizational matrix.
Interpersonal Skills
- Guides and influences internal and external customers, or agencies.
Responsibility Statements
- Manages the software development function.
- Develops and implement business plans, policies, and procedures.
- Collaborates with other departments to prioritize software development needs including design, development, and
- documenting and testing new and existing software.
- Evaluates results in the work area to determine if organizational goals are being met.
- Analyzes and resolves full life cycle of software development issues.
- Performs other duties as assigned.
- Complies with all policies, procedures, and standards.
