Manager, Air Freight Customer Operations, Asia Pacific

Manager, Air Freight Customer Operations, Asia Pacific

Job Purpose

Participate in design and ensure implementation of customer operations strategy to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies.

Key Responsibilities

• Contribute to development of customer operations strategy in line with business strategy and requirements, corporate guidelines and policies
• Draft and ensure implementation of operational plans, measures and budgets
• Ensure efficient management of the flow of goods and information across a customer’s global supply chain utilizing air/ ocean/ ground transportation, customs brokerage services and dedicated warehousing/ distribution centers
• Ensure development and implementation of service programs in response to current and changing customer requirements identified by the sales teams
• Work with the sales and commercial teams in extending the service portfolio to acquire new business opportunities and provide support in a timely and accurate manner
• Extend support for planning and preparation of Customer Requests for Quotation (RFQ) and tenders including conducting customer visits and making presentations
• Ensure coordination with specialists from various logistics operations to guarantee integrated, cost
• and time-efficient logistics processes
• Analyze, research and develop improved operational techniques for value-added services
• Seek opportunities and lead their implementation to drive extension of operational services
• Make proposals to optimize and monitor processes related to customer order processing, shipping and returns
• Ensure adherence to operating standards and procedures to provide cost-effective, superior and efficient customer service
• Collaborate with responsible IT specialists to manage data flow and handle in line with customer requirements
• Study issues, determine opportunities and introduce best practices for customer operations focusing on increasing effectiveness and efficiency

Qualifications & Key Requirements

• Bachelor’s degree or equivalent
• At least 6 years’ experience in logistics industry
• Minimum 6 years’ customer-facing product experience, with advanced knowledge of operational tools, reporting systems, and improvement techniques
• Regional Asia Pacific exposure preferred