LN Venues, Operations Manager – The Mann Center

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE ROLE

We are seeking a motivated and experienced individual to work at the Highmark Mann Center for the Performing Arts in Philadelphia, PA. This position exercises overall responsibility for Live Nation related operations at the venue and collaborates with the Vice President and General Manager and Front of House Operations Manager of the Highmark Mann.

This role oversees all seasonal Live Nation employees including Merchandise Manager, Admin Manager, Experience Manager, and Operations Supervisors. This is an exempt role reporting to the Live Nation Vice President of Regional Venue Operations.

WHAT THIS ROLE WILL DO

• Participates in event rotation with Highmark Mann Front of House Operations Manager as Front of House lead on all events including concerts and other campus events

• Works with Live Nation on development of event expense forecasts in Rome

• Ensures optimum operating condition of all Live Nation owned equipment such as security screening and crowd control devices

• Develops and maintains applicable Live Nation operating budgets

• Manage relationships and payment of third-party vendors

• Schedules necessary medical personnel for all events at the Highmark Mann

• Maintains and monitors records of all incident reports and investigate/manage all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary

• Assist in the preparation of seasonal operations budget and cost allocations

• Oversees implementation and execution of all Live Nation policies, procedures and programs and ensuring that company standards are maintained

• Manages and approves all payroll for Live Nation departments

• Oversees event staff new hire onboarding and training for Live Nation positions

• Oversees recruiting, hiring, training and supervision of part-time staff/supervisors of multiple departments including but not limited to: Security, and Ushers, Ticket Taker, and Operations Crew positions

• The responsibilities of this role may change in accordance with the needs of the business

Day of Show Responsibilities:

• Enforcement of venue standards as set by Highmark Mann Front of House Operations Manager

•  Oversees all Front of House activities during events, including safe and efficient setup of all front and back of house entrances to the campus (security checkpoints, magnetometers, etc.)

• Additional coordination of front and back of house set-up with operations staff (security, merchandise, vendors, building services, etc.)

• Leads FOH staff during events to address concerns regarding line management, customer service, health, and safety, etc.

• Develops pre-shift orientation materials, FOH checklists, etc

• Oversees deployment and management of all FOH personnel

• Handles real-time customer complaints, focusing on win-win outcomes ( ticketing/seating issues)

WHAT THIS PERSON WILL BRING

• Candidate is a proven leader with strong management and communications skills

• Extensive knowledge of venue operations and facility management is required

• Minimum two years’ experience as House/Operations Manager or a comparable role

• Experience dealing with police and public officials

• Along with venue General Manager represent the company and facility in all political and community matters and acts as a liaison with local municipalities

• Must have demonstrated experience managing multiple departments with a large number of staff- ideally experience managing Security, Ticket Takers and Ushers

• Computers skills, Microsoft Word, Excel and Outlook

• Excellent oral and written communication skills are essential

• Experience using Workday or time keeping systems is a plus

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

• WEALTH: 401(k) program with company match, stock reimbursement program

• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

• OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.