Life Safety Service Engineer - Customer Facing
Achieve annual service revenue goal. Provide accurate sales forecasting and customer relationship management data on revenue streams for the mapped installed base. Schedule and conduct frequent Face to face visits with customers across the assigned geography, to educate the customer on the component life cycle aspects. Review and interpret customer needs based on the life cycle assessment of the captured installed base within the specified region. Analyze and provide advice for customers' existing equipment status and recommended replacement schedules. Provide support and guidance on service offering portfolio to the authorized service providers within the country. Develop timely and accurate service quotations with the help of centralized resources. Communication skills must be adequate to interface effectively with all external stakeholders including the maintenance/engineering/facility managers on the site. Responsible for technical and administrative support for activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change, upgrades, etc. through the current service provider infrastructure within the country. Responsible for creating customer accounts, company registrations, tracking and recording leads generated Provide customers basic application information via phone or on-site consultation and utilize the service provider network for 24-hour x 7 days a week on-call duty and respond to emergencies with minimal notification. Maintain service log and report of work performed, by self (were need arises) or the service provider network. Continuously improve personal, technical, and professional business skills enabling incumbent to service products to customer's satisfaction through keeping current with product technology as measured by the ability to troubleshoot and repair various products and to instruct others. Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites Bachelor's degree in electrical engineering 8+ years of experience in life cycle services Sales (from initial installation and commissioning to ongoing maintenance) Experience with Central Battery Systems, Self Contained Emergency Lighting and Fire Systems and solutions Emergency Lighting and/or Fire Systems Communication, team work, problem solving, flexibility/adaptability Experience a dynamic blend of work and leisure in one of the world's most exciting cities.
