Level 2 Support Engineer

Montréal, QC, ca Remote February 25, 2026 Full Time

Own L2 escalations; reproduce/isolate/fix issues across services, APIs, data pipelines.
Investigate and debug ingest/ETL failures, schema drift, throttling; run safe replays/backfills.
Analyze logs/traces/DB metrics; apply targeted config changes/workarounds.
Communicate effectively any issues, debug steps and requirements to the dev team for permanent fixes
Support releases (staging checks, smoke tests, rollbacks).
Write/update runbooks & KBs; tune alerts/dashboards; contribute to RCAs.
Communicate clearly with customers; join bridge calls when needed.

3–5 years L2/SRE/DevOps for enterprise SaaS or real-time systems.
Strong debugging (APIs/logs/traces/DB); solid OS/network basics.
SQL fluency; comfort with queues/schedulers and reading .NET stacks.
Experience with deploying virtual environments in cloud or on premise including docker
Clear written/spoken customer comms.
Nice to have : Broadcast/newsroom experience; scripting (PowerShell/Python/Bash); AWS Associate, familiarity with games engines, unreal and Unity, broadcast graphics engines e.g. Vizrt and data providers such as AP, Bloomberg and Opta.

Environment / Tech Stack:

Benefits

Comprehensive Group Insurance – including medical, dental, and online telemedicine support via Dialogue
RRSP Matching Program – plan for your financial future with company contributions
Wellness Allowance – support for personal well-being (gym, sports, mental health, etc.)
Team Activities & Events – regular social and team-building opportunities
Office in Montreal’s Old Port – a vibrant and inspiring workspace in the heart of downtown

Before you apply