Lead Technical TrainerCustomer Strategy & Innovation·Sydney (AU)·Hybrid

We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. Nuix is one of the greatest comeback Technology success stories in Australia, and we're making massive waves each day. Nuix is, and will be, a pioneer in the Australian Technology space, and we're carrying the torch on what "good" looks like. This extends to our People. We're fiercely passionate, love working at pace, thrive in ambiguity, live, and breathe outside of the box, and above all are good humans. Our impact extends outside of our 9-5, and our place in society isn't always defined by corporate metrics. We're determined to make a positive difference in the world, whether through our solutions which help the top companies, governments and agencies find the truth and combat illegal activities, or through our people who care about contributing and giving back both within, and outside, of Nuix. We are a Force For Good. We're selective about who comes on board, and you should be too. But if the above sounds like a match, get in touch today and get ready for the possibility of starting a once-in-a-career journey.Role Overview:As a Technical Trainer & Skills Ecosystem Lead, you are responsible for delivering high-impact training to Nuix customers, partners, and internal team members. You will own learner outcomes in your assigned region, and help build a thriving skills ecosystem through certification, enablement, and regional advocacy.This role combines expert-level instruction with a strategic mindset. You will support classroom and virtual training, create and collaborate on curriculum enhancements, and work cross-functionally to strengthen adoption, certifications, and customer success outcomes.The technical trainer delivers software and conceptual training to Nuix customers in the areas of Forensic Investigations, Cybersecurity, and eDiscovery. This person is a subject matter expert (SME) on the Nuix engine as well as the industry and the customer base. The technical trainer will also work as an SME for the development of curriculum and create and collaborate on building the courseware and lab materials.Domestic and international travel is required.Key ResponsibilitiesDeliver engaging, outcome-based training (ILT, VILT) to customers, partners, and internal team members.Communicate with customers, Sales, Customer Success Managers, and Sales Consultants before and after training classes.Own learner success for students in your region by tracking certification outcomes, feedback, and curriculum input.Collaborates with Product, Marketing, and Sales teams to ensure that training programs and learning pathways are aligned with the latest releases of the product as well as product messaging.Work with SMEs to gather input for training courses and curriculum and seek out and design innovative approaches for delivering highly effective training.Create and collaborate on the development of course, lab, and exam materialsMentor partners, support the onboarding of new instructors, and contribute to instructor best practices.Participate in cross-functional initiatives (e.g., Voice of the Customer, support loops, sales collaboration).Stay current with Nuix product updates and skills, training trends, and industry standards.Demonstrate company core values and contribute to a high-performing, inclusive team culture.Act as a regional skills advocate for Nuix Certified Professional (NCP) programs.Skills, Knowledge and ExpertiseBachelor’s degree or equivalent combination of education and relevant experience.Five years’ experience working as a trainer within a technical environment.Strong verbal and written communication skills.Strong interpersonal, leadership, and motivational skills.Excellent presentation skills.Ability to collaborate across the business to create engaging, up-to-date skills curricula.Excellent communication, interpersonal, and problem-solving skills.Knowledge of instructional design theories, practices, and methods.Solid knowledge of course development software and Learning Management Systems (LMS).Desired Expertise:Understanding of the Nuix product suite and the industries Nuix serves.Experience mentoring team members.Ability to write effective instructional content, including copy, instructional text, and audio or video scripts.Nuix is an equal opportunities employer. Don’t let imposter syndrome hold you back! We welcome all applications and are a flexible employer.We strive to make any required adjustments where possible to make the process fair and equitable for everyone. If you need any accommodations throughout the interview process, please note this in your job application.Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. To find out more about who we are and what we are doing, please visit our web page.https://www.nuix.com/As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.Nuix VisionFinding Truth in a Digital World.Nuix Mission StatementNuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.Nuix ValuesTAKE OWNERSHIPRESILIENTUNAFRAIDTEAM NUIXHERO OUR CUSTOMERSWe believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.**Nuix is an Equal Opportunity Employer**Love the role, but not the right fit for you? Know someone that might be awesome for this role?We're always looking for talented people who want to make a real impact. If you refer someone and we successfully hire them, you'll receive a $1,000 gift card.Send referrals to [email protected] or message us on LinkedIn. T's & C's apply. To all recruitment agencies: Nuix does not accept agency CV's unless we have an existing agreement. Please do not forward CV's to us, or our Nuix employees directly. Nuix is not responsible for any fees related to unsolicited resumes, or where there is not an agreement in place.