Lead Processing Specialist

MD_Columbia_Office April 16, 2026

Position Overview

We are currently recruiting for a Lead Processing Specialist in our Mesa Arizona Headquarters.  This role will be responsible for helping to oversee the Viologics Data Entry Team functions to ensure service level agreements and department/business unit objectives are being consistently met, provide guidance and direction to team members, and to identify and assist in solving complex issues.

A successful candidate must be a self-starter, have strong attention to detail, have a high degree of critical thinking, good judgment, exceptional time management skills, and the ability to work collaboratively with individuals/teams in a result-oriented environment with changing priorities.

Work hours are anticipated to be between 6:00 A.M. - 5:00 P.M.  

Essential Responsibilities

Create and conduct functional training programs for new and existing employees
Handle incoming Transaction Processing as necessary to meet operational and client SLAs
Serve as an additional point of contact for violations processing and operational issues
Develop and maintain product, process, and technical knowledge related to processes and services
Meet the performance goals established for the position
Collaborate with internal and external partners
Exhibit effective verbal and interpersonal communication skills tailored to the audience
Notify leadership of any system issues, client concerns, process breakdowns, and other feedback to ensure quick review and resolution
Handle and resolve complex and/or escalated issues through partnering with the appropriate internal/external resources, conducting research, and providing follow-up
Identify trends related to products and services to provide tracking and feedback to management
Audit transactions and processes for Quality Assurance
Maintain internal reports
Manage knowledge base repositories by creating, maintaining, and communicating materials and employee resources
Monitors workflow and manage the daily work volume to ensure that Service Level Agreements and operational goals are met
Provide feedback on operational policies, procedures, processes, and reference materials to the Leadership Team
Provides on-demand support, direction, monitoring, and coaching to employees with service request processing, problem resolution, and policy and procedure changes
Assist with special projects from leadership on an as-needed basis

Qualifications

High School Diploma or equivalent
2 years of comparable administrative experience
Strong PC skills including navigating through internet-based system screens
Ability to read, analyze, and understand information or data to resolve complex issues with good problem-solving skills
Able to multi-task and thrive under pressure with a high sense of urgency in a team environment
Excellent written and verbal communication skills
Exceptional aptitude and flexibility towards serving and assisting others while adapting to new responsibilities in an ever-changing environment
Successful completion of the Nlets fingerprinting background assessment.

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.