Lead Operator - Victoria, London
Mission
At Neko Health, our mission is to deliver proactive healthcare for all—empowering members to take control of their health through cutting-edge technology and compassionate care.
Neko Health is a Swedish healthcare technology company co-founded in 2018 by Hjalmar Nilsonne and Daniel Ek. Neko's vision is to shift healthcare from reactive treatment toward preventative health and early detection. This requires completely reimagining the patient's experience and incorporating the latest advances in sensors and AI. Neko Health has developed a new medical scanning technology concept to make it possible to do broad and non-invasive health data collection that is convenient and affordable for the public. The company is based in Stockholm, offering the Neko Body Scan experience at locations in Stockholm, London and Manchester, with over 500 employees.
Job Title: Lead Operator
Hiring manager: Clinic Area Manager
Location: Neko Health Victoria, London, United Kingdom.
Hours: Full-time, five days per week, 4 days on management activity this will be in the clinic, 1 day on service provision.
Salary: To be discussed in interviews
Applications close on Monday 12th January 2026
Key Management Responsibilities:
Line management of clinic operators
Performing regular 121s and sit ins with clinic operators
Recruitment of clinic staff
Cascading and implementing changes to practice
Ensuring compliance with Clinical SOPs and protocols
Monitoring KPIs
Overseeing incident reporting and risk management
Reviewing the quality of medical care provided
Providing feedback to operators on the quality of their medical care
Monitoring and feeding back on rebooking rate and customer satisfaction
Manage operator staffing to ensure 100% uptime
Work closely with the Clinical Site Manager to run the clinic
Key Service Provision Responsibilities:
Conduct thorough Neko Health scan on members
Provide world class hospitality care when engaging with members
Demonstrate precise phlebotomy skills
Work calmly under pressure when encountering tech issues
Pay high attention to hygiene and cleanliness
Ensure inventory stock is maintained at an appropriate level
Contribute to clinical quality improvement activity
Collaborate with teams across Neko to develop and improve our technology
To work flexibility, and to adapt and update your skills as the role requires
Qualifications:
Nursing of Biomedical Science degree
Significant experience working independently as a nurse
Strong understanding of health screening and diagnostic procedures
Excellent communication and interpersonal skills
Commitment to evidence-based practice and continuous learning
Prior team management experience is a plus
We offer a dynamic work environment with a high degree of autonomy that fosters growth and development. If you are passionate about building a better healthcare system for everyone and you thrive in a fast-paced environment, we would love to hear from you!
Please note: we perform background and reference checks as part of our interview process.
Hiring Process
Candidates progress from application and structured screening through thoughtfully designed interviews culminating in a formal offer and final pre-employment checks before joining the team.
Equal Opportunity & Inclusion Statement
Neko Health is committed to inclusive hiring and member-first care. We welcome candidates from all backgrounds and encourage you to request reasonable adjustments to support your application.