Lead Engineer-Google
Mandatory Skills:
- Strong experience in building Google IVA / IVR agents.
- Handson expertise with:Google Dialogflow CX / ES And Google Contact Center AI (CCAI)
- Solid understanding of: IVR call flows and telephony concepts and Intentbased and conversational design principles
- Experience integrating IVR/IVA with REST APIs and backend systems.
- Proficiency in JavaScript / Python for fulfillment and webhook development.
Cloud & Platform:
- Experience with Google Cloud Platform (GCP) services.
- Familiarity with Cloud Functions, Cloud Run, logging, and monitoring.
- Understanding of security, IAM, and API management.