Korean Bilingual Customer Service Associate | Music Streaming Services | Shaw

Mandaluyong City, NCR, ph March 19, 2026 Full Time

As a Korean Bilingual Customer Service Associate for our Music Streaming Services account in Shaw, , and you'll be managing subscriptions, assisting with account registration, and handling cancellation requests to ensure our customers enjoy a seamless music experience.
Provide bilingual customer support (English + Korean) across multiple channels (live and non-live)
Handle Email/Chat/Calls for the customers using the provided tools
Resolve the customer's issue. Establish and maintain rapport with consumers
Accurately capture all required information in the respective tools
Accurately report all happenings on the email/chat/calls to the respective supervisor/lead
Complete all given tasks within the time specified
Adhere to the rules and regulations of the company
Adhere to the non-disclosure agreement

Finished at least 2 years in college (or High School Graduate + relevant work experience)
Excellent English and Korean written and verbal communication skills
Working knowledge on computers
Good customer service and problem solving skills
Meet the specific daily targets with respect to the Key Result Areas

All your information will be kept confidential according to EEO guidelines.