Junior Digital Customer Service Specialist with Spanish or Italian (m/f/d)
Looking for a place to start your career in an international, supportive, and development‑focused environment? Keep reading!
At PPG Global Business Services in Wrocław, we provide high‑quality support to PPG teams and customers across Europe. We focus on continuous improvement, collaboration, and creating an excellent customer and employee experience.
As part of our Customer Service team, you will work closely with senior colleagues who will guide you through resolving first‑level inquiries, improving service processes, and learning how digital tools and platforms help us deliver excellent support. From day one, you will have a dedicated mentor/buddy and a clear development path.
Work model: Hybrid (3 office days, chosen by you)
Location: Curie-Skłodowskiej 12, Wrocław (Nobilis Business House)
What You Will Do
Respond to customer inquiries through email, phone, chat, messaging platforms, and social media.
Provide accurate, friendly, and timely support, meeting service standards and SLA targets.
Solve basic customer issues and escalate more complex cases to senior specialists or second‑level support.
Collaborate closely with colleagues across Customer Service, Digital, and Operations teams.
Use CRM and ticketing systems to log, track, and update customer requests.
Support the maintenance of FAQs, knowledge bases, and self‑service materials.
Collect and report customer feedback and contribute ideas for improving customer journeys.
Participate in training, coaching, and ongoing skill development.
Follow established processes, service guidelines, and quality standards.
Requirements
Fluency in English and Spanish/Italian (written and spoken).
Familiarity with computer applications, including MS Office
Strong communication and interpersonal skills
Customer‑focused mindset and positive, proactive attitude
Problem‑solving approach and willingness to learn
Ability to work effectively as part of a team
Prior customer service experience is a plus but not required
What we offer:
Work in a pet‑friendly office - bring your dog to the office!
Multisport card
Private medical care
Lunch card
Office parking options
Annual bonus
Discounts on our products
Collaborative, supportive, and inclusive culture
#POLHIRINGPPG
About us:
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.
The PPG Way 2030
We are customer champions
Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.
We act with purpose and speed
Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.
We are excellent operators
Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.
We compete to win
Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.
We are PPG proud
Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.
At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.
If you need an adjustment due to a disability, please email [email protected].
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
