IT Support Officer

KEY RESPONSIBILITIES: 

• ·         Responsible for installation  and configure hardware and software components
• ·         Repair or replacement of  damaged hardware
• ·         Upgrading systems to enable compatible software
• ·         Ensure Installation and upgrading of working antivirus software
• ·         Testing and evaluation of new technology
• ·         Performing tests on new hardware and software
• ·         Define software, hardware and network requirements
• ·         Troubleshoot hardware and software issues
• ·         IT support officer ensure they provide IT consulting in various      departments and assist managers in IT.
• ·         IT support officer also provide proper assistance to staff and various customers of the organization.
• ·         Training the customers to use hardware and software programs to enhance the       available IT support.
• ·         Diagnose any user faults, email configuration and mailbox creation.
• ·         They must also identify errors and register complaints related to IT.
• ·         IT support officers should also monitor the performance of each IT system.
• ·         The Support Officers must also resolve computer software to upgrade IT systems.
• ·         Support Officers must also ensure the security of IT systems.
• ·         IT support officers must also document processes and then conduct IT-related tests to diagnose problems.
• ·         They must keep in mind the latest IT trends and technological advancements.·        
• Ensure that all departments use technology profitably and comply with regulatory standards.
• ·         Responsible for supervision of system infrastructure to ensure functionality and efficiency.
• ·         Build quality assurance and data protection processes.

REQUIRED EXPERIENCE AND SKILLS

• ·         Bachelor’s Degree in Computer Engineering, Computer Science, IT, Telecommunications or related field
• ·         A minimum of 2years relevant work experience providing IT support in a corporate or high paced environment;
•  Experience conducting business requirements gathering & analysis and providing the relevant technical support to meet these needs;
•   Certificate in Database Administration or Development;
•     Good understanding of current IT security and data protection standards;
•      Demonstrated understanding of IT Management;
•   Strong troubleshooting and critical thinking skills with the ability to investigate issues and requirements and identify and prioritize appropriate solutions;

PERSONALITY REQUIREMENTS/TRAITS

• Outstanding communication skills
•  Excellent analytical skills.
• Strong work ethics
•   Technology-driven
• Result and Service Oriented