IT Strategy and Performance Specialist (all genders)
Erste Bank Oesterreich is a leading domestic financial institution. As part of the international Erste Group, we are an attractive employer who offers interesting career opportunities.
The unit “IT Strategy and Transformation”, directly reporting to the EBOe CIO, is responsible for the EBOe IT strategy development, as well as managing various important aspects of IT service delivery for EBOe. Together with our IT service providers, we aim for a future-proof and modern shared responsibility model in delivering state of the art information technology services.
As a new member of our team, your mission is to contribute to the EBOe IT strategy and turn it into measurable value – making sure our digital investments are visible, comparable and improvable. Additionally you will play a key role in interfacing between bank business units and IT service providers of the bank, including acting as a business representative for technology domains in the captive service provider Erste Digital GmbH
What to do:
Shape and maintain the digital strategy and roadmap across domains (apps, data, cloud, workplace), aligned to business outcomes and the CIO agenda.
Define outcome-based KPIs/OKRs for digital initiatives (customer experience, reliability, throughput, cost-to-serve) and track benefits realization.
Build and curate executive-ready performance insights—dashboards, scorecards, and narratives that connect tech metrics to business value.
Lead regular strategy and performance reviews with domain leads and providers; drive corrective actions and prioritization decisions.
Analyze product/delivery data (e.g., cycle time, change failure rate, availability, MTTR) to identify bottlenecks and improvement levers.
Support sourcing and partnerships with outcome-focused measures; ensure provider contributions are visible in strategy and performance reports.
Coordinate cross-functional modernization initiatives (e.g., cloud adoption, observability, automation, resilience) and povide clear success metrics.
Run benchmarking and external scanning (industry peers, frameworks, best practices) to inform strategy refresh and target-setting.
