IT Specialist
Missions/Main Duties
- Lead the full lifecycle management of Microsoft Intune & SCCM from design to operations, in a complex, international, multi-team environment.
- Define, draft, and maintain Group policies, procedures, and standards related to the management of mobile and desktop endpoints, ensuring robustness, regulatory compliance, and adherence to IT best practices.
- Ensure governance and high performance for all deployed solutions, upholding a strong service culture with stringent zero-defect expectations.
- Guarantee the operational condition and lifecycle management of the platform concerning security, updates, patch management, and advanced reporting .
- Develop and maintain automation scripts and deliver robust reporting for control, audit, and continuous improvement .
- Provide expert technical support, incident management, and resolution of complex issues across the entire EMM/MDM perimeter.
- Collaborate closely with international IT teams, business stakeholders management , contributing to continuous process improvement with a focus on operational excellence .
Profile/Skills
- Minimum 5 years proven experience as an EMM expert, specifically with MS Intune and SCCM, in international, multi-team environments .
- Advanced technical mastery of Microsoft Intune, application management, endpoint configuration & security, troubleshooting, advanced reporting), and of SCCM.
- Strong process and governance culture, with hands-on experience in ITIL frameworks.
- Demonstrated ability to draft and maintain policies, standards, SLAs, reference documentation, and security guidelines.
- Excellent scripting abilities ( PowerShell mandatory), automation expertise .
- Advanced reporting proficiency (Excel, Power BI) .
- Professional working proficiency in English, both spoken and written, with strong communication skills .
- Ability to operate in a demanding, multicultural, and structured environment.
- Exposure to other MDM/EMM solutions on the market.
- Working knowledge of Linux administration is an advantage.
- Proven experience migrating or integrating EMM tools in complex environments.
