IT Specialist

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

• Provide high level customer service while supporting case teams and office staff in a fast-paced environment. Support laptops, desktops, MacBooks, smartphones, and telecommunications systems both in and outside the office.
• Assist in preparing and deploying laptops and MacBooks, including configuration and imaging. Support operating systems including Windows 11 and MacOS, and key applications such as Microsoft 365.
• Troubleshoot issues related to Office 365, OneDrive, SharePoint, Endpoint security (Zscaler), and network connectivity. Assist with maintenance of local IT infrastructure to ensure reliability, security, and efficiency.
• Manage hardware and software asset tracking and inventory. Coordinate repair and maintenance of office equipment with external vendors.
• Provide on-site technical support for meetings, events, and office activities. Maintain system configurations according to BCG standards.
• Document and update IT procedures, instructions, and knowledge articles. Support and troubleshoot video/audio conferencing and telecommunications systems in coordination with regional teams.
• Manage incidents and service requests using ServiceNow (SNOW), ensuring proper ticket tracking, updates, and resolution. Analyze ticket trends to proactively identify improvement opportunities.
• Communicate with end users and local, regional, and global IT teams regarding issue status. Participate in local, regional, and global IT projects and evaluate new technologies.
• Assist with general office IT initiatives as needed. There may be occasional travel within Southeast Asia to support regional office needs.

What You'll Bring

The ideal candidate brings hands-on IT support experience and a solid technical foundation across hardware, software, and networking. A bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field is preferred, along with a minimum of 2–3 years of experience in a similar IT support role, ideally in a professional services or fast-paced environment.

• Proven experience troubleshooting Windows 11, macOS, and Microsoft 365. Familiarity with Active Directory (user account management, access control, group policies), OneDrive, SharePoint, and Endpoint security tools such as Zscaler.
• Hands-on experience with ticketing systems such as ServiceNow (SNOW). Knowledge of hardware (laptops/Macs), mobile devices, networking, and basic server administration.
• Ability to diagnose problems and provide solutions or escalate appropriately. Strong organisational skills and a process-driven approach in a dynamic environment.

Who You'll Work With

BCG’s information technology group delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.

Additional info

YOU’RE GOOD AT

• You bring a strong customer service mindset, professionalism, and a genuine passion for helping people with technology. You’re proactive, resourceful, and able to work independently while remaining a collaborative team player.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users at all levels of the organisation.
• Strong problem-solving ability and attention to detail, with good time management and ability to prioritise tasks in a fast-paced environment. You maintain confidentiality and integrity at all times.
• A great teammate who supports and collaborates with colleagues, is service-focused, and demonstrates a strong commitment to internal users’ satisfaction.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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