IT Manager

The Vita Coco Company is on a mission to reimagine what’s possible when brands deliver healthy, nutritious, and great-tasting products that are better for consumers and better for the planet, anchored by the leading coconut water brand in the world -- Vita Coco. We started in 2004 when two guys in a bar realized that coconut water wasn’t getting enough credit in the U.S.. Fast forward: we’re now a publicly traded company (NASDAQ: COCO).

As a Public Benefit Corporation and Certified B Corporation, we’re serious about supporting farming communities, protecting natural resources, and building brands that do good. Our HQ is located on the island of Manhattan in New York City (we know...very tropical), with offices in London and Singapore.

Our Values:

• Human First: We lead with inclusivity, transparency, and empathy.
• Nothing is Impossible: We experiment, learn, and keep moving forward.
• United by Our Will to Win: We stay aligned, work collaboratively, and push toward shared goals.
• Part of Something Bigger: We’re committed to uplifting the communities we’re connected to locally and globally.

The Vita Coco Company is seeking an IT Manager - NYC with a focus on employee experience, modern work, efficiency, and MSP operations:

As an IT Manager, you will play a pivotal role in shaping our organization’s technology landscape. Your primary focus will be on enhancing employee experience, optimizing modern work practices, and driving efficiency across our Managed Service Provider (MSP) operations. You’ll also coordinate with our UK IT operations function to help operate an effective help desk process for all our International locations.

Responsibilities:

Employee Experience Enhancement:

• Collaborate with cross-functional teams to understand employee needs and pain points related to technology.

• Develop strategies to improve user satisfaction, streamline processes, and enhance productivity.

• Champion initiatives that foster a positive digital workplace experience.

• Train team members on software and hardware

Modern Work Optimization:

• Stay abreast of industry trends and emerging technologies.

• Implement modern work practices, including remote work solutions, collaboration tools, and digital workflows.

• Drive adoption of efficient tools and platforms that empower our workforce.

• Ensure reliable operation of office infrastructure (Wi-Fi, printers, shared devices).

Efficiency and MSP Operations:

• Work closely with our MSP partners to ensure seamless service delivery.

• Optimize resource allocation, ticket management, and incident resolution.

• Monitor key performance indicators (KPIs) related to efficiency and service quality.

• Track and maintain hardware and software inventory

Help Desk:

• Oversee and execute 1st and 2nd level support.

• Define escalation paths, response times, and service level agreements (SLAs).

• Foster a customer-centric approach in resolving technical issues.

Onboarding & Offboarding:

• Lead the IT onboarding process for new hires, including:

• Preparing and configuring laptops, workstations, and mobile devices.

• Setting up user accounts, email, VPN, and access to internal systems.

• Conducting IT orientation sessions covering company systems, security policies, and best practices.

• Manage IT offboarding by disabling accounts, collecting company equipment, and ensuring data security.

• Continuously improve onboarding procedures for efficiency and consistency across the organization.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• Minimum of 5 years of relevant IT experience, including managerial roles.

• Hybrid – Minimum 3-4 days onsite.

• Strong understanding of employee experience, modern work practices, and MSP operations.

• Familiarity with cyber security principles and best practices.

• Excellent communication skills and the ability to collaborate across departments.

At The Vita Coco Company, compensation decisions are dependent upon a variety of factors, which may include, but are not limited to: skill set, experience, education, training, licensure and certifications, knowledge and abilities of the applicant, alignment with market data, and other business and organizational needs. A reasonable estimate of the current pay range for this position is $85,000 - $95,000. This range may vary for positions that will be performed outside of California, Colorado, Nevada, New York City, Westchester County, NY, Rhode Island, or Washington.

The Vita Coco Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, religion, color, national origin, gender, sex, sexual orientation (including transgender status, gender identity or expression), physical or mental disability, genetic information, marital status, AIDS/HIV status, military service, veteran status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.