IT Application Portfolio Management Analyst, Clinical Application Services Manag

Job Summary: CHSPSC, LLC seeks an IT Application Portfolio Management analyst to assist with governing application submissions into ServiceNow, developing data stewards, and contributing to application decision management. The role will be engaged with various governance teams, building process documents, communicating across the organization, and reporting various outcomes.Key responsibilities include:Manage the structure, attributes, taxonomies and nomenclature of service line elements and categories within the repository toolset (ServiceNow) to ensure completeness and accuracy of the list of enterprise IT business applicationsGovern submitted application requests into ServiceNowDevelop data steward processes to maintain application portfolioAssist in developing data governance processes with application recordsEducate peers and business partners on department methodologies and drive adoption of standard process via a developed process guideDevelop certification processes for the application recordsProvide expertise on decisions and priorities regarding the overall enterprise application portfolioDevelop reports showcasing status, decisions, and plansParticipate in various governance meetingsSupport executive leadership application updatesSupport strategic analysis of the enterprise application portfolio including lifecycle management, application rationalization, consolidation and standardization to achieve the department objectives of the organization including reducing variation of redundant or unused applicationsUnderstand the data driven decisions pertaining to IT project investmentsCollaborate with business partners, technology leaders and department directors to identify and promote adoption of enterprise standards and rationalization of application systems to achieve economic and patient experience improvement goalsParticipate in application rationalization feasibility analysis and proposals for management and business partners which support the organization's clinical and economic objectivesReview and support applications’ advantages, risks, costs, benefits and impact on the enterprise business process and goalsCollaborate with Audit teams to respond to and mitigate audit findings and manage audit controls related to application systems registered in ServiceNowSupport and evaluate portfolio risks and recommend mitigation plansSupport business impact analysis and application criticality assessmentsCommunicate timely and accurate status to appropriate levels and stakeholders including the development and delivery of status reports and presentationsRequired:ServiceNow Enterprise Architecture/Application Portfolio Management knowledgeServiceNow CMDB and CSDM components within the ServiceNow platformLifecycle management understandingResults oriented mentality to drive accurate deliverables with appropriate time to market while taking responsibility for the outcomesCustomer focused to align services with customer needsCreativity in developing and executing innovative strategies to meet unique customer needsExcellent verbal and written communication, presentation and customer service skillsAbility to handle pressure to meet business requirement demands and deadlinesExpertise in analyzing and presenting large volumes of data to senior leadershipCritical thinking in developing proposals with sound analysis and achievable outcomesAbility to prioritize tasks and quickly adjust in a rapidly changing environmentExceptional analytic problem solving skillsAbility to work independently and in a team environmentOrganizational awareness and the ability to understand relationships to get things accomplished more effectivelyPreferred:Application product ownership experienceStrong relationship management experienceProject management experience/certification2 or more years in an application portfolio/services management roleLean / Six Sigma Green BeltQualifications and Education Requirements:Bachelor’s degree in Clinical Informatics, Health Science, Information Systems, Computer Science or a related discipline, or 2 years of relevant experienceServiceNow certificationsITIL certifications